Job Description

JOB SUMMARY

We are a fast growing dental laboratory looking for an experienced Customer Service Rep who understands how dentists operate to support our dentist clients to fabricate dental restorations according to their prescription. You are the primary technical representative, and will be responsible with assisting our dentist clients with technical questions and case information over the phone, email, and by messaging, to help lab technicians fabricate the best restoration for the patient

RESPONSIBILITIES AND DUTIES

• Acts as intermediary between dentists and technicians to fabricate dental restorations for patients. Transcribing fabrication instructions in an easy to read format.
• Learning and mastering dental terminology to remain up to date on products offered. Required to demonstrate specialized critical thinking skills in relation to dental field with proficiency.
• Demonstrates effective computer skills for both electronic communication and data management. Must be computer literate and possess strong data entry skills.
• Organizes, prioritizes and completes work to meet defined turnaround time and expectations.
• Demonstrates responsibility for timely, effective and accurate processing of technical questions for cases.
• Follow up with Dentist clients as necessary on technical questions and remake/repair related dental matters, with a strong focus on complaint resolution and retention to build better rapport with clients.
• Heavy telephone and email communication; must have ability to multitask and prioritize tasks in a fast pace environment.
• Communicates and documents critical information according to the established policies and procedures.
• Recognizes, reports, and engages in opportunities for process improvement. Willing to give and receive constructive feedback for continuous quality improvement.
• Assesses issues that arise and communicates to appropriate individuals/departments, as needed. Performing other duties as necessary in support and in collaboration with other members of the department.

Preferably from states: CA, FL, OR, WA, WI

Company Description

Why Arklign? Located in San Jose, we are not just a dental laboratory, but we are a technology company integrating software, logistics, and data, to transform the dental service experience. With our accurate data, we make quick and effective decisions to optimize and improve every day! We drive to ensure that our customers feel that they are a part of the Arklign family with our unique case relationship management platform. Every day at Arklign: We are driven by data We play multiple roles We are fast-paced and quick evolving We are detail-oriented We practice root cause and corrective action We promote open communication and creative ideas And we bring out the best in each other!