Benefits:

vacation

sick time

401(k)

Bonus based on performance

Call Center / Scheduling Representative

Job Type: Full-Time Schedule: Wednesday – Friday , 9:00 AM – 6:00 PM

Initial training in Burbank / Glendale, then Remote

Required Qualifications

Fluent in Armenian required

1 year dental or medical call center experience required

High school diploma or equivalent

Excellent verbal and written communication skills

Strong customer service and organizational abilities

Experience with dental software (Open Dental preferred)

Punctual, dependable, and committed to fixed schedule

Job Responsibilities

Patient Communication & Scheduling

Answer and manage high-volume inbound calls with professionalism and courtesy

Schedule, confirm, and adjust patient appointments using dental software

Provide accurate information on services, insurance, and office policies

Handle appointment changes, cancellations, and inquiries promptly

Make outbound calls for reminders, follow-ups, and schedule fills

Coordination & Documentation

Maintain accurate and detailed patient notes in scheduling system

Coordinate with clinical and front office staff to optimize provider schedules

Ensure all calls, inquiries, and appointments are documented properly

Compliance & Confidentiality

Adhere to HIPAA standards and maintain strict patient confidentiality

Follow internal office protocols and communication guidelines

Support a respectful, patient-centered communication environment

The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.

Job Benefits

Paid and Unpaid Vacation

Sick Leave: 40 hours paid sick days annually.

Company Paid Holidays: 5 major holidays per year

Performance Based Incentives may be available

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law

Flexible work from home options available.