Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Vision insurance

📞 Call Center/Scheduling Representative (Full-Time – Weekend Shift) Location: Empower Dental Group Hours: Monday, Tuesday, Friday, Saturday, Sunday, 9:00 AM – 6:00 PM Language Requirement: Must be fluent in Armenian – This is a critical requirement.

About Empower Dental Group

At Empower Dental Group, we’re committed to delivering exceptional dental care with a focus on patient comfort, communication, and satisfaction. Our team is passionate, supportive, and dedicated to providing a welcoming environment for patients and staff alike.

Position Summary

We are seeking a dependable, patient-focused Call Center/Scheduling Representative to support our growing dental practice during extended hours. This is a permanent, full-time position strictly covering PM hours.

⏰ Shift: Wednesday through Sunday | 9:00 AM – 6:00 PM 🗓️ Must be fully available during this schedule – no exceptions

Key Responsibilities

Answer and manage high-volume inbound calls professionally

Schedule, confirm, and modify appointments using dental software

Provide clear, courteous, and accurate information on services, insurance, and office policies

Handle appointment changes, cancellations, and patient inquiries efficiently

Coordinate with clinical staff to ensure optimal schedule flow

Make outbound calls for reminders, follow-ups, and schedule fills

Maintain detailed notes in the scheduling system

Ensure HIPAA compliance and maintain strict patient confidentiality

Qualifications

High school diploma or equivalent

Fluent in Armenian (required)

Previous dental or medical call center experience strongly preferred

Excellent verbal and written communication skills

Strong customer service and organizational abilities

Experience with dental software (Open Dental preferred)

Must be punctual, dependable, and committed to the fixed shift

Bilingual (English/Spanish) a plus

What We Offer

Competitive hourly compensation (based on experience)

Health and dental insurance

Paid time off and holidays

Training and growth opportunities

Supportive, team-oriented environment

Consistent work schedule: Wednesday–Sunday, 9:00 AM – 6:00 PM

Ready to Join Our Team?

Be the voice that helps our patients feel welcomed and cared for—one call at a time. Serious applicants only. Must meet the language and schedule requirements.

Apply today!