Job Description

The CSR/Admin Assist. manages a variety of general office activities by performing the following duties personally or within a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers HEAVY phones and directs the caller to the appropriate person.
• Reads and routes incoming mail.
• Composes and types routine correspondence.
• Organizes and maintains file system, and files correspondence and other records.
• Greets scheduled visitors and directs to appropriate area or person.
• Reviews some clerical and field technicians’ daily tracking sheets to ensure completeness, accuracy and timeliness.
• Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of all staff and personnel meetings.
• Makes copies of correspondence or other printed materials.
• Prepares outgoing mail and correspondence, including e-mail, faxes and mass mailings.
• May Dispatch, monitor and maximize field technician’s daily schedules for efficiency.
• Establishes and maintains a professional working relationship with all clients.
• Reviews and approves invoices for posting/enters customer data in QuickBooks.
• Scans and/or copies documents to be attached in QuickBooks.

SUPERVISORY RESPONSIBILITIES: None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

PROBLEM SOLVING – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

PROJECT MANAGEMENT – Develops project plans; coordinates projects; communicates changes and progress.

TECHNICAL SKILLS – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

CUSTOMER SERVICE – Manages difficult or emotional client situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to request for service and assistance; meets commitments.

INTERPERSONAL SKILLS – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things.

ORAL COMMUNICATION – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

WRITTEN COMMUNICATION – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

TEAMWORK – Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interest; able to build morale and group commitments to goals and objectives; supports everyone’s effort to succeed.

LEADERSHIP – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

QUALITY MANAGEMENT – Looks for way to improve and promote quality; demonstrates accuracy and thoroughness.

BUSINESS ACUMEN – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

COST CONSCIOUSNESS – Works with in approved budget; develops and implements cost saving measures’; contributes to profits and revenue; conserves organizations resources.

DIVERSITY – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

ETHICS – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; uphold organizational values.

ORGANIZATIONAL SUPPORT – follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

STRATEGIC THINKING – Develops strategies to achieve organizational goals; understands organizations strengths weaknesses; analyzes market and competition; identifies external threats and opportunities, adapts strategy to changing conditions.

JUDGMENT – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions.

PROFESSIONALISM – Approaches others in a tactful manner; react well under pressure; treats others with respect and consideration regardless of the status or position; accepts responsibility for own actions; follows through on commitments

SAFETY AND SECURITY – observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and material properly.

ATTENDANCE/ PUNCTUALITY – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

DEPENDABILITY – Follows instructions; responds to management direction’ takes responsibility for own actions’ keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: High School Diploma or GED

LANGUAGE SKILLS: Must possess the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must possess the ability to write reports, business correspondence, and procedural manuals. Must possess the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Must possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Must possess the ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form. Must possess the ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS: Should have a working knowledge of All Microsoft Office Programs, including but not limited to Word, Excel, Outlook, Adobe Acrobat, Publisher, and PowerPOint. Must have fluency in internet navigation.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is frequently required to sit, use hands to finger, handle, feel, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and /or move up to 20 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Company Description

Established over 60 years, Armstrong Plumbing, a family owned and operated plumbing company is looking for talented, highly motivated individuals who want to find a place to call home. Excellent opportunities are available in a fast paced, very busy plumbing and water restoration company with an excellent reputation in the local community. We pride ourselves on our honest approach to plumbing and restoration and are looking for individuals who share our ethics and our values of: Care, for our community and our co-workers Integrity, in all that we say and do Professionalism, by providing a service that is both excellent and comprehensive Team, because together we're better Inspire, helping others to dream, be, and do more The right candidate will be compensated with an excellent wage and benefit package that is commensurate with experience. Relocation costs will be considered for out of state applicants. To apply for further consideration, please submit a resume.