POSITION: SERVICE COORDINATOR

LOCATION: Santa Ana, CA

EXPERIENCE: At least three years of dispatching, scheduling, and customer service or administrative experience is preferred; Must be Bilingual (Spanish)

EDUCATION: High school diploma or GED

TYPE: Full-time; Direct Hire

SCHEDULE: To be discussed during interview

PAY: $22/hr

HB STAFFING is seeking a SERVICE COORDINATOR to join an awesome team!

JOB DESCRIPTION:

Coordination of Service Calls

• Receive, relay, and/or transmit service call information to technicians. This includes answering phone calls and emails in a prompt manner. Keep in constant contact with assigned technicians throughout the day. Update on any new calls or changes to calls, which includes ensuring technicians are set up for the following day.
• Monitor all aspects of service calls to ensure efficient routing of technicians (via phone, emails, or website).
• Receive work orders (from Workorder Analyst) and close service calls
• Maintain list of assigned technicians and efficiently schedule service calls including preventative maintenances within service.
• Constantly track each service call for response time, urgency, etc.
• Receive final work order information, including parts and labor time, and either follow up on call or close call.
• Communicate with other service coordinators. Keep updated on status with assigned technicians, other technicians, service calls accordingly.
• Manage Apprentice non-billable scheduling and tracking for workorders.

Customer Service Administration – Internal/External

• Liaison with customers regarding the status of service calls, follow up work, and scheduling.
• Assist WA with overflow as needed.
• Advise supervisor if any changes to customer information or any Supervisor Information Requirements are met.

Paperwork Administration

• Enter, update, correct information in DataBasics accordingly and accurately.
• Assign and/or verify the appropriate status to service calls.
• Review work orders returned from technicians and verify all information is accurate and complete. Adjust information accordingly. Attach applicable emails or documents. Process work order for invoicing.
• Prep preventative maintenance work orders/checklists/lists appropriately
• Provide backup to technicians and the purchasing department in ordering parts for the service, as needed.
• Provide backup to the Sales Department in preparing quotes for technicians, as needed.
• Assist technicians in various other paperwork administration that includes timesheets and payroll discrepancies.

Other duties as assigned

• Assist WA in checking voicemail. Check voicemail and enter information accordingly into the computer database.
• Enter overnight service calls and if appropriate, re-route field technicians the priority service call.
• Advise screener leaving for the night. Shut down and secure the building, and set the alarm.
• Be prepared to assume duties for other service coordinator in their absence.
• Be prepared to assume additional duties of support for scheduling and work order follow up.
• Assist Senior Service Coordinator on procedural process flow and work order maintenance during ‘down-time'

JOB REQUIREMENTS:

• Very familiar with basic data entry, telephone etiquette, and administrative skills. Must be very knowledgeable with MS Office and Windows Application
• Minimum typing speed of 35 wpm required
• Experience with SAMPro / DataBasics is a huge plus
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Organizational and Task Management skills
• Excellent written and verbal communication skills

HB STAFFING does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you'll never feel stuck in a dead-end job again.

HB STAFFING is a company of the ARRAY CORPORATION, the leading technology-enabled enterprise staffing organization whose mission is to help YOU TAKE CHARGE OF YOUR CAREER.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#hbs #pando