POSITION: CUSTOMER SERVICE REPRESENTATIVE

LOCATION: Honolulu, HI

EXPERIENCE: Minimum of 1 year call center experience; Minimum of 1 year healthcare administration experience; Bilingual or Multilingual a plus

EDUCATION: High school diploma or general education degree (GED); Associate degree or post high school graduate training preferred – especially in healthcare, insurance or customer service related fields

TYPE: Full-time, Temporary -- through 3/31/23 w/ possible extension

SCHEDULE: Normal business hours working hours may change based on business needs

PAY: $16.50/hour

STAFFING SOLUTIONS OF HAWAII is seeking CUSTOMER SERVICE REPS to join our growing and dynamic team!

JOB DESCRIPTION:

• Support Customer Service Department with routine special projects
• Process outgoing/incoming correspondence including member fulfillment and mail return
• Conduct member outreach call campaigns
• Assign/update primary care physician assignments and related functions
• Maintain productivity expectations set by call center management.
• Fields incoming member and provider routine and complex calls concerning benefits, services, claims and other inquiries
• Works in one or multiple queues/skill sets over various client contact channels
• Receives and completes member call backs regarding various company surveys, reminders, or mailers
• May assist call center leadership in the training and mentoring of newly hired staff
• Assists members in Primary Care Physician (PCP) selections and re-assignments in accordance with regulatory agency and organization policies, and updates member records as needed
• Responds to all incoming inquires relating to member eligibility and assists members in understanding and navigating the enrollment process into the QUEST Integration program
• Maintains data integrity by entering and updating information in member and provider database; keeping accurate account of all telephonic transactions
• Coordinates routine projects including producing copies, mailings, faxes, and recording all correspondence as indicated
• Active team member providing feedback to Call Center management regarding caller inquiry trends, and attentive to changing conditions in the community impacting our customers
• Responsible to maintain organization confidential information in accordance with organizational policies, and state and federal laws, rules and regulations regarding confidentiality. Employee access to organization's data is based on the classification assigned to this job title.

POSITION REQUIREMENTS:

• BILINGUAL OR MULTILINGUAL A PLUS – PARTICULAR CONSIDERATION FOR CHUUKESE, MARSHALLESE, KOREAN, ILOCANO OR TAGALOG SPEAKERS
• Must have call center or customer contact experience working with inbound and outbound customer calls
• Strong oral, written and interpersonal communication skills, including telephone etiquette
• Strong problem-solving, listening, and multitasking skills
• High energy level and ability to perform repetitive tasks in a fast paced work environment
• Quick learner with the ability to absorb and retain detailed information
• Possess good judgment and common sense
• Working knowledge of Microsoft Office (Outlook, Word, Excel and Lync)
• Flexibility and adaptability to changing priorities
• Excellent attendance, must be punctual and reliable
• Cultural diversity and sensitivity
• Positive attitude and energy
• Demonstrates required performance/productivity with routine and complex job duties and call queue management.

STAFFING SOLUTIONS OF HAWAII does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you'll never feel stuck in a dead-end job again.

STAFFING SOLUTIONS OF HAWAII is part of Array Corporation, the leading technology-enabled enterprise staffing organization whose mission is to help YOU TAKE CHARGE OF YOUR CAREER.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#pando