POSITION: CUSTOMER SERVICE REPRESENTATIVE

LOCATION: Honolulu, Oahu, Hawaii

EXPERIENCE: One year of direct/customer service-related experience working with disenfranchised or medically fragile population

EDUCATION: High school diploma or general education degree

TYPE: Full-time; Temp-to-Hire, 4 months w/ a possible extension

SCHEDULE: Monday – Thursday 8:00AM – 5:00PM

PAY: $15/hr

STAFFING SOLUTIONS OF HAWAII is seeking CUSTOMER SERVICE REPRESENTATIVES to join a growing and dynamic team!

JOB DESCRIPTION:

• Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Professionally interact with, support internal IHS policies and carry out daily site specific and organizational procedures that create a culture of hospitality, trust and respect.
• Welcome visitors, accept donations, issue receipts to donors and store items in the proper manner; work collaboratively with respective IHS program staff and outside partners to ensure the consistent delivery of services to guests.
• Observe guest behavior as needed to recognize behavioral changes in an effort to maintain a safe and respectful environment; accurately document information regarding guests into SAMi especially IR's (incident reports) including documenting when emergency situations arise with police, fire or EMS is contacted.
• Keep an accurate account of all events occurring during shifts in the daily operations log and ensure vital information is passed on during shift changes.
• Defuse verbal/physical altercations in a non-violent manner using Crisis Prevention Intervention techniques (CPI); ensure a safe environment.
• Facilitate emergency procedures including but not limited to situations involving fires, evacuations, use of 911 emergency services, first aid, CPR, drills and codes etc.
• Assist and ensure that shelter/site premises are clean, and the environment is free from safety/health hazards; ensure that IHS property/equipment is handled with care and used as directed, report potential hazards, defects or dangerous situations to Guest Services Supervisor or Maintenance Dept. for repair schedules or immediate action.
• Conduct periodic perimeter checks to ensure the safety of shelter guests and/or around neighboring businesses/homes.
• Answer phones at designated sites and/or perform receptionist duties as necessary.

JOB REQUIREMENTS:

• Knowledge of homelessness and the issues associated with it, mental health, and substance abuse issues.
• Good interpersonal, verbal, and written communication skills with an emphasis on conflict resolution.
• Excellent people and customer service skills.
• Possess personal qualities of integrity, patience, and commitment to mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment.
• Basic computer skills; able to navigate google email, Microsoft applications and databases.
• Must be able to successfully complete drug tests, background, and reference checks.

STAFFING SOLUTIONS OF HAWAII does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you'll never feel stuck in a dead-end job again.

STAFFING SOLUTIONS OF HAWAII is part of Array Corporation, the leading technology-enabled enterprise workforce solutions organization whose mission is to help YOU TAKE CHARGE OF YOUR CAREER.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

__#ssoh #pando