Arrivals Ambassador

At The Memoir Agency, we craft immersive experiences that transport audiences beyond their everyday reality bringing meaning to every place and moment. Through dynamic storytelling, cutting-edge design, and unparalleled expertise, we bring creativity to life in ways that captivate and inspire.

As a part of The Memoir Agency, you have the incredible opportunity to shape unforgettable experiences and connect with audiences in meaningful ways. Our team members are the heart of everything we do—bringing passion, innovation, and dedication to every project. With a spirit of collaboration and a commitment to excellence, we empower each other to create inspiring moments that leave a lasting impact. We invite you to shine with us as we redefine the art of storytelling.

Position Overview:

• Arrivals Ambassadors will provide excellent guest service as you warmly welcome guests and ensure Memoir quality standards are met and guests have a fantastic experience
• Arrivals Ambassadors will greet our guests as they enter the event, and be our last goodbye as guests leave.
• Arrivals Ambassadors will oversee our All Inclusive guest check
• Arrivals Ambassadors will help promote event safety by monitoring attendees for signs of disruptive behavior, like excessive intoxication, potential environmental hazards (tripping) and escalating issues to management as necessary.
• Arrivals Ambassadors will answer a variety of guest questions, and must be knowledgeable about many parts of the event, providing the most accurate and up to date information possible.
• Arrivals Ambassadors will be responsible for the daily opening and closing procedures relevant to their area for guest check in to ensure a smooth and efficient process
• Arrivals Ambassadors report to the Event Manager

Requirements:

• Ability to to complete physically demanding tasks, such as standing and/or walking for long periods of time.
• Ability to work outside in various weather conditions (heat, rain, cold temperatures)
• Ability to lift objects up to 50 lbs. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
• Must be prompt, and be able to work all shifts as assigned.
• Reliable forms of communication & transportation
• Staff provide their own attire, with approval (black pants & shirts are recommended. Closed toes shoes are required at all times)
• Staff must be willing and able to step into other roles on the event site after an appropriate amount of training. These other areas include, but are not limited to, ticket scanning, parking, and other general event staffing roles.

The Ideal Candidate:

• Has high quality customer service experience, excellent problem solving skills, and an acute attention to detail
• Has prior experience with mobile ticketing platforms
• Enjoys interacting with guests and also having a role behind the scenes
• Ability to take initiative
• Is reliable
• Has an outwardly presentable demeanor & attitude
• Has 5 days availability

Dates: November 28, 2025- January 3rd 2026. Including holidays.

Pay Details: Starting at $18/hr. Event staff can expect to work about 25 hours each week of the event. Payments will be made weekly.