Job Description

Job description

POSITION OVERVIEW: Responsible for handling the needs of customers, processing telephone orders and performing other administrative and customer service duties as necessary.

ESSENTIAL JOB DUTIES/RESPONSIBILITES:

• Provide accurate information and assistance via phone, e-mail and/or fax to customers and salespeople, which includes entering orders, obtaining order delivery status, problem resolution, and updating systems to meet customer special handling requirements.
• Communicate with sales, operations to ensure customer’s needs are achieved and all issues are resolved.
• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, process mail and/or packages.
• Be punctual.
• Perform other duties as required

DISCLAIMER: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• High school diploma or GED
• Strong phone and interpersonal skills
• Five years general office experience preferred
• One to five years customer service experience, preferred
• Previous transportation experience preferred
• Strong written and verbal communication skills
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

WORKING CONDITIONS:

• Office/warehouse environment
• Fast-paced; deadline oriented
• Hours 8:30 – 5:30 Monday - Friday