Job Description

A large garage door manufacturing company in Chino is looking for a Customer Service Rep to join their team!!

• PAY: $17.50
• Schedule: M-F 7:00 am - 3:30 pm
• Details: Customer Service in manufacturing or similar environment is preferred. Good attitude with customers and detail oriented is a must! Order entry, phone calls, emails, servicing accounts, speaking with clients about garage doors, IN PERSON COMMUNICATION WITH CLIENTS (PREFERRED). Microsoft office and excel experience.
• Training: training provided
• Dress Attire: Business Causal

If you meet the qualifications below, please apply at Arrowstaffing.com submit your resume to ckasner@arrowstaffing.com or contact our office to schedule an interview.

Essential Duties and Responsibilities

• Manage medium to large residential dealer accounts
• Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
• Monitor completion of daily customer LTL shipments including UPS.but not limited to.
• May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Provide technical assistance for dealers.
• Assists architects as required.
• Other duties as assigned

Skills/Experience Requirements

• 3-5 years Customer Service experience, door industry preferred
• Detail oriented and have the ability to find solutions to problems
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Math skills required.
• Willingness to learn product and processes.

Company Description

Arrow Staffing is a full service company- we have been in the staffing industry since 1972- we have experience recruiters that specialize in all Industries.