About Us

Arryved Inc. is a Boulder-based technology company specializing in Point-of-Service for craft breweries, restaurants, distilleries, cideries, and wineries. You've probably seen our system in use at craft destinations nationwide. At our core, we use software to build excellent customer experiences on both sides of the counter, from being the central hub of the restaurant/taproom and back-of-house, to online sales and mobile guest experiences. We believe that nothing is worth doing unless it creates a positive customer experience and is done right, no matter the cost.

The Web Solutions team is a small & dynamic team building awesome web experiences. We work with ~200 breweries and others in the craft beverage space and continue to provide our services and support to new and existing customers. The Web Solutions Team builds and maintains Websites, Online Shops, and Product Finders, specifically for breweries.

At Arryved, we are committed to creating a safe space, and to ensuring opportunities for success for all employees equally. We recognize that diversity makes us stronger and we commit to creating a respectful working environment where all voices are invited and heard.

Check out Arryved's Product features and what we're working on here .

About You

We want someone as passionate about service as we are, and equally as passionate about connecting with customers who need and benefit from our products. We are looking to hire a Web Solutions Support Specialist III.

You should be technically proficient with how websites (and the internet) generally work and are built. Think DNS, SSL/HTTPS, Email, Redirects and other technical things like that. Since we use WordPress for most of our systems, you need to have extensive experience working with different WordPress plugins and themes and ideally have supported a team of folks who used a WordPress site that you built. You need to be able to read/write basic WordPress code to understand how it might work or apply quick fixes, but know you can always ask our technical leads if you get stuck. You are good at escalating and asking for help.

Must Haves

• Outstanding written & verbal communication skills, with both technical and non-technical folks
• Self-driven, can operate independently, and respond under pressure to unexpected situations with a confident and level demeanor
• Passion and strong ability for finding solutions to difficult, complex problems
• General understanding of the internet, DNS, and how websites are built and operate
• 2+ years experience programming and problem solving with WordPress-related web fundamentals such as HTML, CSS, JS, and PHP
• 2+ years of experience developing WordPress-based websites
• Basic understanding of computer networking and hardware knowledge
• Able to manage multiple competing priorities
• Ability to help support a team on a daily basis

Expectations

• Assist in maintaining industry leading standards with the Web Solutions team (our support rocks!)
• Be a first point of escalation for customer communication in regards to complex technical situations and/or urgent communications
• Focus on operational excellence, constructively identifying problems and proposing solutions or workarounds
• Assist with the Web Solutions production pipeline by launching sites, shops, and providing pre and post-launch technical support
• Assist in maintaining and testing the Web Solutions products by updating themes, plugins, and libraries, and collaborating with Engineering to QA and bring updates live to our production systems
• Be excited to help teammates, seek different perspectives and enjoy working with cross-functional teams to achieve shared goals
• Closely work with the Web Solutions, Engineering, and Product teams to support site launches and communicate product feedback
• Write documentation for new features, customer education, and SOPs
• Work on some type of consistent schedule during “normal” business hours (7:00am MST - 4:00pm MST)

Nice to Have

• 2-3 years of experience in Customer Service
• Experience with Ecommerce systems such as WooCommerce, Shopify, etc.
• Experience with WordPress page builders such as Beaver Builder
• Experience building WordPress themes or plugins from scratch
• Full-stack web application development experience (React or similar JS, Laravel or similar PHP experience is a plus)
• Experience with payments or POS Systems
• Previous experience with a Help Desk/ticketing system
• Industry experience in Craft Beverage or a restaurant setting

Details

• Headquarters in Boulder CO. We are open to applicants anywhere in the US for this position
• You will be expected to participate in virtual team meetings daily and occasionally in person
• PT (20hrs/wk) Salary is $36,000 - $45,000 DOE
• FTE benefits Include Healthcare, Dental, Vision, 401k, Generous PTO, parental leave, Disability & Basic Life, Volunteer Day and 12 paid holidays, EAP

Arryved is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socioeconomic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.