SUMMARY OF POSITION

RECOGNIZING THAT SOLID COMMUNICATIONS ARE THE FOUNDATION OF COMPANY SUCCESS, THE INTERNAL COMMUNICATIONS MANAGER POSITION WORKS CROSS-FUNCTIONALLY IN ORDER TO BRING UNITY AND ALIGNMENT TO MESSAGES PRODUCED BY MEDIA.  THIS POSITION WILL ESTABLISH, MAINTAIN AND CONTINUALLY IMPROVE A HOLISTIC, PROACTIVE AND EFFECTIVE CORPORATE INTERNAL COMMUNICATIONS PROCESS.

THE POSITION IS A KEY STAKEHOLDER IN THE SUCCESS OF INTERNAL COMMUNICATIONS AND ACTS AS A “CONSULTANT” FOR THE VARIOUS TEAMS THAT SERVE THESE NEEDS.  THE INTERNAL COMMUNICATIONS MANAGER EVALUATES THE STATE OF INTERNAL COMMUNICATIONS AND OVERALL UNDERSTANDING OF COMPANY STRATEGIES AND DIRECTION, AND DEVELOPS AND EXECUTES ON STRATEGIC RECOMMENDATIONS FOR IMPROVEMENT, TAKING APPROPRIATE ACTIONS TO KEEP ALL STAKEHOLDERS INFORMED OF CRITICAL COMPANY UPDATES.

THE POSITION SPONSORS A CULTURE THAT ENSURES ALL EMPLOYEES ARE AWARE, ENGAGED AND EMPOWERED TO CARRY OUT THE GOALS OF OUR COMPANY. 

POSITION RESPONSIBILITIES

• DEVELOPS REGULAR FEEDBACK CHANNELS TO PROMOTE CROSS COMMUNICATION WITHIN MEDIA AND TO ENSURE THAT MESSAGES ARE BEING DELIVERED IN A CONSISTENT AND TIMELY MANNER. MONITORING THE RESULTS OF THE FEEDBACK TO ENSURE CONTINUOUS IMPROVEMENT IN COMMUNICATIONS.
• DEVELOPING KNOWLEDGE AND UNDERSTANDING OF INTERNAL COMMUNICATION TOOLS AND TECHNIQUES AND HOW THESE CAN BEST BE USED WITHIN MEDIA.
• DEVELOPS AND EXECUTES STRATEGIES AND PLANS TO PROMOTE EFFECTIVE COMPANY COMMUNICATIONS AMONG ALL EMPLOYEES. BY ACTING AS THE COMMUNICATIONS LIAISON BETWEEN MANAGEMENT AND EMPLOYEES, HELPS INCREASE EMPLOYEE MORALE AND PRODUCTIVITY BY ENHANCING UNDERSTANDING OF KEY COMPANY STRATEGIES AND EACH EMPLOYEE'S ROLE IN ACHIEVING COMPANY GOALS.
• DEVELOPS AND MANAGES VARIOUS COMMUNICATIONS TOOLS, INCLUDING PRINTED PUBLICATIONS, INTRANET COMMUNICATIONS, EMPLOYEE MEETINGS AND EVENTS, VIDEOS, ANNOUNCEMENTS, ETC., THAT SUPPORT EFFECTIVE COMMUNICATION THROUGHOUT THE ORGANIZATION.
• SUPPORTS SENIOR LEADERSHIP TEAM COMMUNICATIONS EFFORTS THROUGH COPYWRITING, PRESENTATION DEVELOPMENT, PANEL SUPPORT AND MEETING FACILITATION, WITH THE GOAL OF BRINGING CLARITY AND ACTIONABLE DELIVERABLES FROM AMBIGUOUS IDEAS
• COUNSELS OTHER CORPORATE TEAMS ON IMPORTANCE OF FREQUENT, OPEN COMMUNICATION AND INSERTS EMPLOYEE COMMUNICATIONS CONSIDERATIONS INTO PLANNING OF ALL MAJOR COMPANY INITIATIVES, EVENTS AND ANNOUNCEMENTS.
• PROVIDES SUPERVISORS AND OTHER MANAGERS AT THE FIELD LEVEL WITH APPROPRIATE MESSAGES, TOOLS AND TRAINING TO HELP THEM BE EFFECTIVE INTERNAL COMMUNICATORS.
• PROMOTES A POSITIVE, EFFECTIVE FLOW OF INFORMATION INTERNALLY.

TASKS ASSOCIATED WITH THIS ROLE

• DEVELOPMENT AND ONGOING EXECUTION OF A DIVISION-WIDE MONTHLY NEWSLETTER TO ALL EMPLOYEES WITH CONTENT FOCUSED ON OVER-ARCHING VISION, INCLUDING BOTH WRITTEN AND VIDEO CONTENT.
• COMMUNICATIONS SUPPORT ON THE PLANNING AND POST-IMPLEMENTATION OF HIGH-PRIORITY PROGRAMS THAT REQUIRE GOVERNANCE-LEVEL EXECUTION
• DEVELOP AND MANAGE ALL HIGH-VISIBILITY CONFERENCE RELATED COMMUNICATIONS COLLATERAL.  ASSISTS WITH PLANNING AND EXECUTION AS NECESSARY.
• OWNER OF ELECTRONIC INTERNAL COMMUNICATIONS TOOLS LIKE THE INTRANET, SHAREPOINT, AND SOCIAL SHARING TOOLS.  WORKS PROACTIVELY TO FIND NEW SOLUTIONS FOR ADVANCING TOOLS IN PLACE.
• ACTS AS A KEY LIASON WITH THE CCI INTERNAL COMMUNICATIONS TEAM, WITHIN CCI PUBLIC AFFAIRS.  IN PARTNERSHIP WITH THE MARKETING COMMUNICATIONS MANGER, ACTS AS A BACK-UP TO PROVIDING KEY UPDATES TO PUBLIC RELATIONS AS NECESSARY.
• BRAINSTORMS, DEVELOPS AND EXECUTES INTERNAL EMPLOYEE-LEVEL RECOGNITION PROGRAMS.
• ACTS AS KEY LEADER IN DEVELOPMENT AND SUBMISSION PROCESS FOR ALL ORGANIZATIONAL AND INDUSTRY RECOGNIZATION OPPORTUNITIES (CAB AWARDS,  VISION AWARD, EMMYS, ETC).
• UNDER THE GUIDANCE OF DIRECT SUPERVISOR, PROVIDES SUPPORT OTHER FUNCTIONAL COMMUNICATIONS AS APPROPRIATE.

QUALIFICATIONS & SKILLS

• PROVEN WRITTEN AND VERBAL COMMUNICATION SKILLS
• 7+ YEARS OF EXPERIENCE REQUIRED IN RELATED FIELD (I.E. COMMUNICATIONS, PUBLIC AFFAIRS); 5+ YEARS OF EXPERIENCE REQUIRED IF CANDIDATE POSSESSES A RELATED ADVANCED DEGREE. A FOUR-YEAR COLLEGE DEGREE IS REQUIRED
• STRONG PROJECT COORDINATION IN A B-2-B ENVIRONMENT EXPERIENCE PREFERRED.
• PROVEN TRACK RECORD IN IMPROVING OPERATING RESULTS AND EFFICIENCIES
• DEMONSTRATED PROJECT MANAGEMENT SKILLS AND PROCESS IMPROVEMENT SKILLS
• MUST BE ABLE TO PROVIDE SAMPLES OF THE FOLLOWING: PRINTED PUBLICATIONS (I.E., NEWSLETTERS), INTRANET COMMUNICATIONS, EMPLOYEE MEETINGS AND EVENTS, VIDEOS, ANNOUNCEMENTS, ETC.
• PROVEN ABILITY TO PARTNER CROSS FUNCTIONALLY AND LEAD/COLLABORATE THROUGH INFLUENCE
• DEMONSTRATED SKILLS PRESENTING TO EXECUTIVE LEVEL
• ABILITY TO STRATEGICALLY MANAGE TIME IN ORDER TO MEET MULTIPLE DEADLINES
• ABILITY TO SUMMARIZE WRITTEN COPY INTO EASY TO UNDERSTAND CONTENT.
• PROFICIENT USE OF VISIO, MS-PROJECT, WORD, EXCEL, POWERPOINT AND OUTLOOK REQUIRED.
• SELF-MOTIVATED AND ABLE TO GRASP NEW CONCEPTS QUICKLY – COMFORTABLE AND CONFIDENT IN AN AMBIGUOUS ENVIRONMENT.
• EXCEPTIONAL INTERPERSONAL AND ORGANIZATIONAL SKILLS, INTEGRITY, SOUND JUDGMENT AND DECISION MAKING ABILITY; CREATIVITY AND OUT-OF-THE-BOX THINKING ARE A MUST.

Required Skills Required Experience