Job Description

WHY YOU’LL LOVE WORKING AT ARTEMAX

We are looking for career-minded individuals who want to build their futures with us. As the leading US wristband manufacturer, you will be a crucial team member of a unique and innovative company. We proudly offer a great benefits package, observed holidays, paid vacation and personal days, short-term and long-term disability, 401k plan with employer match, social events, and perks. Plus, free lunches with our in-house chef. Imagine working for a company that knows that its people are the key to its success in the marketplace!

The IN-HOUSE CUSTOMER SERVICE REPRESENTATIVE is responsible to all activities required to support and maintain customers, including customer relationship management, order entry, introduction of new customers, and communication of customer expectations throughout the organization.

JOB DESCRIPTION

· Manage order entry, customer relations and order fulfillment on all incoming customer inquiries

· Demonstrate industry-leading service and achieve complete issue resolution on every interaction

· Complete assigned outbound calls and e-mails to support customer retention

· Complete order entry for new/existing customers to include: proofs, notes, etc.

· Assist the sales team with maintaining and updating product information and order entry

· Assist web customers and provide solutions to inquiries

· KPI’s

· Effectively completing assigned tasks in Salesforce to drive customer retention and sales

· Focus on servicing e-commerce customers and providing solutions to inbound inquiries and troubleshooting via phone, chat and e-mail

QUALIFICATIONS

· Associate’s Degree in areas of Business, Marketing, Communication or related field with 1-2 years of customer service or data entry experience.

· Exceptional written and verbal communication skills

· Office suite applications, specifically Excel. Project Management software, data/ warehousing and/or CRM systems is preferred.

Company Description

Artemax, Inc., a fast growing Milwaukee area company - with remote branches in South Florida and Ohio, is the industry leader in manufacturing and supplying of wristband identification products for the entertainment, recreational and medical markets. All products are engineered from concept design to completion with the utmost quality standards. Steadily growing since 1995, Artemax has risen to the top in the industry and successfully continues to grow and thrive as one of the top wristband manufacturing companies in the world. In order to get our company and product to the next level, we need passionate employees who are equipped with a willing-to-learn attitude. At Artemax, we take pride in growing our company and our employees every day by giving our employees the tools and opportunities they need to succeed. Employees at Artemax enjoy a fresh and inviting culture where they can see the difference in training, attitudes and atmosphere day in and day out.