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Call Center Representative

Artemis Search Partners

Call Center Representative

Irvine, CA
Full Time
Paid
  • Responsibilities

    Job Description

    This position is primarily responsible for engaging with customers, patients, and business associates with pleasant, professional, and timely communication through a variety of channels. This position is responsible for ensuring the consistent delivery of customer service that exceeds expectations and increases the revenue generated in our centers through the conversion of phone calls into appointments by performing the following duties.

    Responsibilities:

    • · Answers inbound telephone calls from current and prospective patients.
    • · Researches and resolves issues to ensure patient retention and satisfaction.
    • · Notifies and works with the center for any patient issues that need to be addressed.
    • · Ensures the proper paperwork is sent to new patients.
    • · Handles all call incoming calls with the utmost respect and act with a sense of urgency.
    • · Converts inquiries to appointments.

    Requirements:

    • · To perform the job successfully, an individual should demonstrate the following competencies:
    • · Must have Call Center experience.
    • · High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
    • · Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.
    • · Must have experience explaining benefits, services and value-added propositions clearly in a remote environment (telephone calls).
    • · Possess a positive approach to customer service and experience in handling conflict in a professional manner.
    • · Possess the ability to adapt easily in a dynamic work environment, which requires the ability to find solutions quickly for making or retaining a sale.
    • · Must be able to accept counsel and provide feedback.
    • · Knowledge of medical practice management software a plus.