Job Description

IF WORKING IN THE VETERINARY FIELD IS YOUR DREAM, WE ARE LOOKING FOR A FRIENDLY AND ORGANIZED RECEPTIONIST TO JOIN OUR ANIMAL CARE TEAM. IN THIS ADMINISTRATIVE ROLE, YOU CHECK-IN OUR ANIMAL PATIENTS, UPDATE THEIR RECORDS AND OWNER INFORMATION, SCHEDULE APPOINTMENTS, PROCESS PAYMENTS AND GO OVER TAKE-HOME INSTRUCTIONS WHILE DISCHARGING PATIENTS. MUST BE ABLE TO MULTITASK AS WELL AS ANSWER PHONES. EXCELLENT CUSTOMER SERVICE, COMMUNICATION AND COMPUTER SKILLS ARE REQUIRED.

RECEPTIONIST DUTIES AND RESPONSIBILITIES:

• PROVIDE CUSTOMER SERVICE SUCH AS GREET CUSTOMERS, ANSWER QUESTIONS, PROCESS INCOMING/OUTGOING PATIENTS.

• ANSWER PHONE CALLS, WHICH INVOLVES ANSWERING QUESTIONS AND SCREENING AND SCHEDULING APPOINTMENTS.

• ABILITY TO OPERATE OFFICE TECHNOLOGY SUCH AS COMPUTERS, FAX MACHINES, AND COPIERS.

• UPDATE AND FILE PATIENT CHARTS.

• ENTER DATA INTO A COMPUTERIZED BILLING PROGRAM.

• PROCESS CREDIT CARD PAYMENTS AND PREPARE BANK DEPOSITS.

• RETRIEVE PRESCRIPTIONS.

• ASSIST WITH PET SUPPLY PURCHASES SUCH AS PET FOOD ITEMS.

REQUIREMENTS AND QUALIFICATIONS:

• HIGH SCHOOL DIPLOMA OR EQUIVALENT

• EXPERIENCE WITH CORNERSTONE VETERINARY SOFTWARE IS A PLUS

• CUSTOMER SERVICE SKILLS

• BASIC MATH SKILLS AND COMPUTER LITERACY

• COMFORTABLE WORKING WITH ANIMALS