Job Description
Join our team as the Arts & Culture Manager and become one of the authors of our story. This individual will embark on a brand-defining and buzz worthy program of activities and experiences that bring people together to create beloved traditions and drive local traffic while elevating the vibrancy of Dallas to a national stage through innovative social programming, culinary and wellness. This role will be responsible for initiating, facilitating, and guiding well-designed and creatively curated programming for our hotel guests both onsite and off. The unique activities and experiences at The Knox combine activities, classes, amenities, off-site adventures, product selection, partner appointment, and activation of our unique spaces. This role is integral to establishing and maintaining thematic stories and elements that influence and guide The Knox's guest experience.
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:
● Programming Execution: Execute programming plans for seasonal, monthly and weekly calendars
for the property, based on core positioning & brand. Planning, project managing, talent curation and
collaborating with inter-departmental teams to establish standard operating procedures for core
programs. Assist in the development of daily rituals that bring the resort’s spirit alive for its guests
and the community (as applicable).
● Weekly Programming Calendar Project Management: Project manage weekly programming
ensuring the success of daily programming offerings. This includes creating a project plan and
timelines with key operational leaders on property, outlining next steps and tasks needed to execute
the experience, managing cross functional and inter-departmental communication, setting the right
cadence for meetings, finalizing details, and ensuring we meet our deadlines. Manage the weekly
programming calendar ensuring coordinating with all necessary third party partners or performers.
Ensure the monthly/seasonal calendar is ready for marketing and the itinerary design team at least
2-3 months in advance.
● Signature Event Production: Project manage one of a kind events and partnerships on property
inclusive of managing outside vendors and partners, driving setup, ensuring alignment across
inter-departmental teams, and evaluating event success afterwards.
● Networking: Manage a database of community leaders information to ensure anyone from the
property can reach out to important partners locally. Establish and maintain relationships with local
partners and vendors to initiate and enhance our unique brand story with reliable, bookable activities,
adventures, and programming.
● Community Engagement: Anchoring a vibrant district that will become the new beating heart of
Dallas, the hotel will foster relationships with local residents, key opinion leaders, and tastemakers to
ensure the hotel remains a much loved destination for the community.
● Training: Manage experience resources on the internal team member website. Maintain cooperative
relationships and open lines of communication with leaders of operational departments to ensure
concept execution of programming and product offerings. Participate in team member daily rallies to
discuss weekly programming offerings. Champion training around activities and experiences.
● Design: Support the curation of design elements for programming as needed for use in resort
spaces. Creating, teaching, documenting and standardizing presentation and execution of
programming. Activating holiday events with well-designed and intentional ways to create relevant,
unprecedented, and memorable guest experiences. Manage the sampling, ordering, and fulfillment of
operating supplies & equipment for weekly programming and experiences.
● Improvement: Identify opportunities to further improve, customize, or personalize a guest's
experience based on guest feedback and strategic opportunities. Identify processes to further deepen
being experience led at the property level. Periodically analyze experience program performance in
terms of revenue, expenses, ROI to refine the overall program and assess popularity of individual
experiences to evolve and iterate the best loved ones.
● Confidentiality: Maintain confidentiality and security of specified resort information, correspondence, reports and files
Qualifications
Required Experience:
● 5+ years of work experience in creative production of events/hospitality
operations and previous project management and a college degree in in Design, Marketing, Public
Relations, Operations, or Hospitality.
● Deep roots in Dallas and ability to bring interesting partners to the table. Discerning eye for design
and style.
● Extensive breadth and depth of knowledge as relates to the luxury market and catering to a
luxury-minded audience.
● Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.
● Ability to multi-task and coordinate multiple projects at once.
● Demonstrated excellence in a creative/event project or program management role.
● Basic data analysis to evaluate pricing, profitability, and performance.
● Strategic time management to focus & prioritize projects that will provide the biggest impact.
● Ability to plan/program ideas that bring the property identity to life from initiation to execution;
adapt and revise plans as developments necessitate in real time.
● Ability to exercise independent judgment and make decisions that are aligned with the goals and
objectives of the property.
● Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner.
● Must be both “Team” focused, and a self-motivated, adaptable, innovative, and independent worker.
● Creative and proactive thinker and problem-solver with high-level organizational, research, and
product-sourcing skills.
● Ability to take on new responsibilities and roles as the position demands, both administratively and operationally.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge