Job Description

Here at ASCENSION EVENTS, we are seeking a Customer Service Representative to join our team! Our Customer Service Associates will work with as many customers as possible on a daily basis to answer questions, listen to feedback, provide troubleshooting assistance and sell new package options. At Ascension Events, we take customer satisfaction seriously, so every associate should be well-versed in customer support, and keep detailed notes on every conversation. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Upsell new and upgraded packages based on client needs
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills