Our Purpose

Elevate great family brands to achieve their peak performance for our franchises and customers.

Our Guiding Principles

People First

Passion Fueled

Accountability Focused

Service Driven

Excellence Obsessed

Position Overview

Ascent Hospitality Management is the franchisor of Huddle House, Inc., and Perkins LLC. The Franchise Development team is seeking a Lead Specialist who can contact and qualify incoming leads for our sales team. The ideal candidate will be well organized with excellent communication skills, initiative-taker, success driven and goal oriented. You are the first person to communicate with potential franchisee investors and must be able to assess the quality of the applicant against our current approval guidelines while representing our brands in a professional manner.

Essential Duties

Identify potential new franchise candidates by responding to all inbound leads within 24-48 hours for initial call

During initial call determine whether the lead is a viable match based on a pre-established set of criteria

Knowledgeable on the Ascent Brand offerings and current forms of Franchise Disclosure Document to be able to answer general questions

Data entry of new leads

Maintain accurate contact data and sales statuses in the CRM system (FranConnect)

Assigning leads to appropriate salesperson once pre-qualified

Provide sufficient follow-up via phone and email before moving to “Dead Lead Status”

Submit weekly and monthly lead reports

Qualifications and Skills

1-2 years of sales experience preferred

Experience in Customer Service, telemarketing, or inside phone sales preferred

Effective communication skills both verbal and written

Working knowledge of CRM software

Expertise in Microsoft Office Suite, including Teams, Word, Excel, and PowerPoint

Disclaimer

This position description is not intended and should not be considered an exhaustive list of all responsibilities, skills, effort or working conditions associated with the job. It is intended to be an accurate reflection of those principal job elements essential for making decisions related to job performance, personal development, and compensation.

This is a remote position.