Job Description
As a Patient Care Manager (RN) at AseraCare Hospice, you'll be responsible for daily management of nursing and patient care. Rather than treating the disease, you'll focus your staff's efforts on the whole person. With so many relying on your clinical leadership, direction and supervision, you'll help our patients live life to the fullest. You'll be an advocate for patients and families, maintaining existing programs and creating new ones to meet their special needs. Provide invaluable support for our patients and families during these difficult but significant moments in their lives as a Patient Care Coordinator by performing a wide variety of daily responsibilities.
You're dedicated to the patients and families who will rely on your unique skills is evident every day. Whether it's a friendly face for them to talk to or someone with the knowledge and expertise to answer their questions, you'll be there for the entire journey.
GENERAL PURPOSE
Responsible for the day-to-day management of patient care activities and supervision of clinical staff. Serves as a consultant to hospice staff. Participates in quality improvement program and the evaluation of nursing and other clinical services. Supports the Provider Relations and volunteer activities of the organization.
ESSENTIAL JOB DUTIES
- Supervises patient care team in the delivery of patient/family care. Supervises and assesses the quality of contracted services in relation to patient care. Receives and assigns case referrals to personnel
- Assist director of clinical services in ensuring that all patient/family services comply with federal, state(s) and local regulatory requirements and with accepted professional standards
- Participates in the development, implementation and evaluation of policies and procedures for patient/family services. Participates in the selection and evaluation of all direct patient/family care staff. Participates in the orientation and ongoing education of staff and volunteers
- Coordinates the development, implementation and review of the interdisciplinary plan of care for each patient/family. Communicates as needed with all members of the team, the patient/family, the medical director, the administrator, and others involved in the care of the patient to facilitate optimal care of patients/families. Initiates preventive and rehabilitative nursing procedures. Reports changes in the patient's medical and mental condition to the attending physician as well as to other hospice staff and contract employees involved in the patient's car
- Maintains the clinical records, including nursing clinical notes and progress notes, for each service provided to each patient according to established standards and agency policy. Assists with the processing and maintenance of all reports required for third-party billing. Conducts quarterly record reviews and communicates findings and recommendations to director of clinical services and hospice personnel
- Assures the 24-hour availability of nursing services to patient/families and assists director of clinical services in assignment of nursing personnel. Participates in twenty-four hour, seven days per week call, as scheduled by the DOCS. Follow through with specific plan of care as established and modified by the interdisciplinary team with his/her individual comments and suggestions incorporated
- Teaches patient and family members regarding nursing care skills, procedures, techniques and use of equipment
- Participates in quality improvement reviews especially related to the evaluation of nursing and contracted services. Make recommendations for improving and enhancing the overall functioning of the agency
- Manages the development of a discharge plan when a patient is discharged prior to death or transferred to another hospice
- Participates in public relations and community activities that promote the organization's role as an effective member of the hospice system. Promotes customer service orientation to all personnel
- Participates on committees and special projects and other duties as assigned. Contributes to team effort by accomplishing related results as needed. From time to time this position will be expected to perform on-call professional duties
- Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs