ASPEN HR is a leading provider of Payroll, HR and benefits solutions for the world’s leading investment funds, their portfolio companies and entrepreneur-led businesses.

Aspen HR was founded in 2017 in response to demand from our target market for a white-glove HR solution. Since 2017, we have grown at a significant rate despite a limited investment in sales and marketing. Our client retention is 98% which has resulted in most of our new clients coming to Aspen via referral.

We pride ourselves in investing in our team members. We offer a generous employees benefits program highlighted by low deductible major medical plans, above-market employer contribution, free dental insurance, free life and disability insurance, a 401(k) match with immediate vesting and free access to concierge primary care.

AspenHR has a collegial workplace with all roles remote-based. Our three guiding principles that drive us are: 1) White-glove experience; 2) Collective commitment; and 3) Executional excellence. These principles form the fabric that is the foundation for our company culture, service model and growth strategy.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOB SUMMARY / OVERVIEW

The Client HR Associate is a key member of the Client Success Team and partners with the HR Client Success Reps to seamlessly administer core HR functions for our clients. This role is primarily responsible for the end-to-end onboarding of client worksite employees including coordination with internal cross functional areas and outside vendors. The Client HR Associate also supports routine requests from employees and back office administrative tasks.

PRIMARY RESPONSIBILITIES:

• Administer the onboarding process for new hires to include:

• Send welcome emails to new hires explaining the onboarding process
• Initiate background check with third party vendor
• Setup employee in the HRIS system to trigger electronic onboarding process
• Track I9 completion within required timeframe as well as eVerify (if used by client)
• Monitor benefit enrollment completion within 30 days and send out any necessary reminders
• Answer system-related onboarding questions
• Add employee into retirement plan systems as appropriate
• Add employee into learning management system and assign them appropriate training courses. Monitor completion.
• Prepare, send out and monitor additional policies/documents that require signature outside of the onboarding platform
• Audit the hiring process through weekly reports to ensure accuracy
• Partner with benefits team to confirm all benefit enrollments are in carrier systems and match HRIS records

• Respond to requests for Verification of Employment for client employees

• Provide initial response on unemployment claims, ensuring all state deadlines are met.

• Respond to routine employee requests related to the employee portal, benefit enrollments and general processes. May involve communication and research with outside benefit carriers or internal departments.

• File new hire reporting for clients as needed

• Participate in special projects and initiatives of the Client Success team

EDUCATION:

Bachelor’s degree, or equivalent combination of education and experience required; degree in business, management/leadership, human resources, or equivalent combination of education and experience preferred.

EXPERIENCE:

Minimum two years of human resources, benefits, or PEO/ASO experience required

OTHER KNOWLEDGE, SKILLS AND ABILITIES:

• Natural ability to provide white-glove customer service skills
• Basic knowledge of HR
• Excellent verbal and written communication skills, conveying information with confidence and clarity.
• Proficient in MS Office Suite.
• Excellent organization and time management skills