Job Description

WHAT'S IN IT FOR YOU AS A CALL CENTER MANAGER:

• Training and resources to learn and develop highly desired skills. 
• A place where you can help members and teammates in meaningful ways. 
• #DadJokeThursdays and #AppreciationFriyays (ask us about what this is)
• Full Benefits Package, Sundays off, 10 paid holidays. 
• A job that looks great on a resume! 
• All the coffee your heart desires. 
• Halfway decent potlucks.

WHAT YOU'LL DO AS A CALL CENTER MANAGER: 

• Attract and retain top talent through servant leadership and continuous coaching.
• Work closely with management to develop and implement Call Center vision.
• Implement new and existing phone system initiatives to enhance Call Center experience.
• Develop and implement KPIs, and work with Call Center Supervisor and Team Lead to maintain performance and motivation of staff.
• Analyze data then make effective decisions based on findings.

Qualifications

MUST HAVES:

• HS Diploma/GED
• 3+ years progressive Call Center experience
• 2+ years experience in Supervisor role
• Ability and experience in analyzing, interpreting and utilizing data 
• Here are some traits we're looking for:
  • People centric, highly service oriented, champion for change, self motivated, work with minimal supervision, excellent written and verbal communication, excellent crisis management skills.

NICE TO HAVES:

• Supervisor experience within a Call Center environment
• Credit Union or other Financial Institution experience
• Familiar with Cisco/Finesse Phone Systems
• Prior experience managing remote workers
• Bilingual - Spanish

Additional Information

All your information will be kept confidential according to EEO guidelines.