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 FRONT RANGE COMMUNITY COLLEGE

ONLINE PATHWAYS ADVISOR - WESTMINSTER CAMPUS 

WHO WE ARE

We are the largest community college in Colorado, enrolling close to 28,000 credit students annually. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. We have developed a strong strategic plan focused on improving student graduation and transfer rates and have made significant investments in advising and other student support programs. 

We also have a strong commitment to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community and will support our Philosophy of Inclusion.

We are guided by the philosophy “One College, Many Communities.” Campuses share many common values, goals, and practices, but are also given the opportunity and flexibility to develop unique cultures and programs that serve individual communities. In addition, we have a clear vision outlined in its strategic plan.  For more information, visit the following: www.frontrange.edu and VISION 2020. 

WHO YOU ARE

FRCC is looking for someone to join a forward thinking, equity minded, hard-working, and dynamic team! As the Pathways Advisor, you support student success, which is the number one priority of FRCC, by building relationships with students, faculty, and staff to help our students reach and complete their goals. You provide academic advising and coaching to a caseload of students by proactively reaching out to students, and providing holistic, timely advising within specific Career and Academic Communities (CACs). Pathways Advisors establish partnerships with faculty within their CAC to enhance the student experience. They embrace case-management as a start to finish process that connects students to their purpose and plan on a continual basis.

This is a great opportunity for someone who wants to work in an area serving a diverse group of students and has a desire to make a positive impact on student lives. In this role, you serve as a backup to other online advisors to ensure all student needs are met. This position reports to FRCC’s Online Learning department and is at the Westminster Campus. 

SELECTION PROCESS:  POSITION WILL REMAIN OPEN UNTIL FILLED WITH A PRIORITY DEADLINE OF NOVEMBER 14, 2021. 

In your application please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the ONLINE PATHWAYS ADVISOR. 

Please note: THIS IS AN ON-CAMPUS POSITION, WITH POTENTIAL OPPORTUNITIES TO WORK REMOTELY ONCE ONBOARDING/TRAINING IS COMPLETED. You need to be a Colorado resident on your first day of employment. 

BEGINNING IN MID-DECEMBER, ALL EMPLOYEES OF FRCC WILL HAVE A CHOICE TO SUBMIT A COPY OF THEIR VACCINATION CARD OR TO AGREE TO WEEKLY COVID-19 TESTING. 

SALARY: Mid $40s/Annually

BENEFITS: 2021 – 2022 APT & FACULTY BENEFITS

PRIMARY DUTIES:

PROVIDES PROACTIVE ACADEMIC ADVISING TO STUDENTS WITHIN A CAREER AND ACADEMIC COMMUNITY (CAC)

• Proactively and intentionally reaches out to online students and meets with students by phone, through email and in person. Provides holistic & timely advising, leveraging all available tools to report, monitor, track, document student notes, and communicate with students.
• Continually monitors evolving educational and career needs of assigned caseload of students.
• Assists students in navigating their academic plan, building a plan through graduation, providing transfer information, and making campus and community referrals as needed.
• Identifies key risk and success factors that may indicate a need for extra support such as GPA, suspension, probation, Early Alert, First Generation.
• Engages in basic career planning conversations with students, including helping students match their career interests to courses/programs of study, making referrals to Career Services as needed.

ACTS AS CAC LIAISON WITH ACADEMIC DEPARTMENTS AND FACULTY, INCLUDING ONLINE LEADS AND CHAIRS, ESTABLISHING RELATIONSHIPS WITH FACULTY WITHIN ASSIGNED CACS. CONNECTS WITH TRANSFER INSTITUTIONS FOR ASSIGNED CACS, REMAINING UPDATED ON DEGREE INFORMATION WITHIN ASSIGNED CAC.

DEVELOPS RELATIONSHIPS WITH FACULTY AND TRANSFER LIAISONS AT COMMON TRANSFER INSTITUTIONS FOR FRCC STUDENTS. PARTICIPATES IN CAC EVENTS, CAC RELATED DEPARTMENT MEETING, AND OTHER ACTIVITIES THAT PROMOTE AND BUILD CAC COMMUNITIES.

MAINTAINS KNOWLEDGE OF THE CURRICULA FOR FRCC DEGREES, CERTIFICATES, COURSES AND ISSUES RELEVANT TO TRANSFERRING TO COLORADO FOUR-YEAR INSTITUTIONS. MAINTAINS CURRENT KNOWLEDGE OF FRCC POLICIES AND PROCEDURES FOR ADMISSIONS, ENROLLMENT, AND COMPLETING A PROGRAM OF STUDY.

ABILITY TO OCCASIONALLY TRAVEL TO ALL THREE FRCC CAMPUSES FOR DEPARTMENT AND TEAM MEETINGS, AND CAC RELATED EVENTS.

Required Skills

REQUIRED COMPETENCIES:

• RELATIONSHIP BUILDING: Develops, grows, and maintains relationships with students, faculty, staff and FRCC community.
• SELF-MOTIVATED: Proactively prioritizes workload and manages caseload using all available tools.
• TECHNOLOGY: Use of available technologies to proactively advise students.
• CUSTOMER SERVICE: Provides timely customer service to a diverse group of students and staff by phone, email and in person.
• EQUITY, DIVERSITY AND INCLUSION: Develops bridges for our online students to ensure that they have a sense of belonging.
• COMMUNICATION (WRITTEN, VERBAL, INTERPERSONAL): Communicates well across all channels to welcome, inform, guide, and engage in helpful and productive dialogue. 
• INITIATOR: Proactively contacts student students daily by phone, email or other appropriate communication.
• ACCOUNTABILITY: Accountable for being ready to work with students during designated work times. Takes responsibility for initiating conversations with students and following up on tasks. Performs daily work assignments with minimal supervision.

Required Experience

REQUIRED EDUCATION/TRAINING & WORK EXPERIENCE:

• Bachelor’s degree and one year of experience in higher education, student affairs and/or serving people in a case management capacity

OR

• Master’s degree in Higher Education, Counseling or a related field.

AND

• Experience with serving people in a proactive and helping role.
• Ability to proactively call students to engage them in the advising process.
• Knowledge of academic advising or higher education and student affairs models.
• Familiarity with case-management software similar to and/or including EAB Navigate.
• Ability to communicate effectively, verbally and in writing.
• Excellent interpersonal skills, with ability to establish and maintain effective working relationships.
• Commitment to diversity, inclusiveness, and equity; ability to work with a diverse college.

WELCOMING. RESPECTFUL. INCLUSIVE. TOGETHER, WE ARE FRCC. 

REQUIRED COMPETENCIES:

• RELATIONSHIP BUILDING: Develops, grows, and maintains relationships with students, faculty, staff and FRCC community.
• SELF-MOTIVATED: Proactively prioritizes workload and manages caseload using all available tools.
• TECHNOLOGY: Use of available technologies to proactively advise students.
• CUSTOMER SERVICE: Provides timely customer service to a diverse group of students and staff by phone, email and in person.
• EQUITY, DIVERSITY AND INCLUSION: Develops bridges for our online students to ensure that they have a sense of belonging.
• COMMUNICATION (WRITTEN, VERBAL, INTERPERSONAL): Communicates well across all channels to welcome, inform, guide, and engage in helpful and productive dialogue. 
• INITIATOR: Proactively contacts student students daily by phone, email or other appropriate communication.
• ACCOUNTABILITY: Accountable for being ready to work with students during designated work times. Takes responsibility for initiating conversations with students and following up on tasks. Performs daily work assignments with minimal supervision.