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The ENROLLMENT SERVICES - ADMISSIONS department invites applications for a CRM ADMINISTRATOR. The position includes but is not limited to; proper application coding and entry; identifying duplicate records and flagging for removal; and support with record merging. Application processing is an integral part of the university’s ability to deliver accurate reports for campus and system-level use as well as to state and federal agencies. This position is responsible for data integrity and entry as well as operational maintenance and troubleshooting of the Admissions databases including, but not limited to the student information system (SIS), BANNER and the customer relationship management system (CRM), Radius.  This position will ensure accuracy of data by checking for discrepancies and updating student information when needed.  This position will run import/export processes for various mass data entry loads; edit large data sets to ensure accuracy on up-loads and bridging information from the CRM to the SIS.  The position is also responsible for synchronizing prospective student information between web application and database.

During peaks seasons this position will also perform administrative work including assisting with mailings and outreach to applied students, application review and file preparation for admission evaluation. The position also requires the ability to work with sensitive issues requiring high levels of confidentiality. 

Required Skills

• Strong analytical and troubleshooting skills
• Strong attention to detail
• Demonstrated ability to quickly master new technical skills, software programs, and production processes
• Interpersonal skills and the ability to work as a collaborative team
• Demonstrated knowledge and experience in relational databases
• Displaying a high level of accuracy with data coding and entering 
• Proven knowledge and understanding of standard office software applications
• Demonstrated ability to identify and resolve data discrepancies, or the ability to learn
• Ability to work and learn independently and to initiate necessary work procedures as determined by the supervisor
• Ability to organize and prioritize work assignments, handle interruptions and manage multiple tasks with deadlines
• Ability to learn new technologies and maintain technical currency
• The flexibility and adaptability to work effectively in a dynamic and evolving environment
• Demonstrated knowledge of professional office practices and procedures, business English, spelling, composition, and grammar, including exceptional writing and editing skills
• Demonstrated skill and ability to operate standard office equipment: printers, copiers, fax machine, multi-line telephone system

Minimum Required Experience

• Bachelor’s Degree in Computer Science, or a closely related field or any combination of experience and education that provides the competencies necessary to successfully perform the duties and responsibilities assigned to the position.

Preferred Qualifications

• Experience with Banner
• Experience with a CRM, preferably Radius
• Familiar with the University of Montana and the admission process
• Familiar with Higher Education policies and procedures

Position Details

POSITION TITLE:                    CRM ADMINISTRATOR (COMPUTER SPECIALIST I)

POSITION NUMBER:              005180

DEPARTMENT:                       Enrollment Services - Admissions

WORK SCHEDULE:                 Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year.

SALARY:                                $19.545/HR –Current employee’s rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan, email the Compensation Department.

UNION AFFILIATION:               Montana Federation of Public Employees (MFPE)

PROBATIONARY PERIOD:        Six months minimum

BENEFITS INCLUDE:               Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/VETERAN'S PREFERENCE Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. REFERENCES: References not listed on the application materials may be contacted; notice may be provided to the applicant. TESTING: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. EMPLOYMENT ELIGIBILITY: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

PRIORITY APPLICATION DATE: SUNDAY, SEPTEMBER 29, 2019 by 11:59 PM (Mountain Time)

Complete applications received by the ‘Priority Application Date’ will be guaranteed consideration. The position will remain open until filled. Candidates are required to submit the following materials online via "New Resume/CV" button below

A COMPLETE APPLICATION INCLUDES:

1. LETTER OF INTEREST – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
2. DETAILED RESUME – listing education and describing work experience.
3. PROFESSIONAL REFERENCES – names and contact information for three (3) professional references.

Need additional help? Check out our UM Jobs FAQ website.

Required Skills Required Experience

• Must have LADAC license from the Bureau of Substance Abuse Services
• Computer skills and adaptability