Department(s): ITS - Infrastructure
Reports to: Sr Manager, Information Technology Services
FLSA status: Non-Exempt
Salary Grade: O - $105,000 - $163,900

About CalOptima Health

CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community’s health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County’s best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay!

About the Position

The Cloud Engineer will work under minimal supervision and be responsible for the day-to-day design, development and operations of CalOptima Health’s cloud platform (Microsoft Azure, Microsoft Office 365, Active Directory and additional services). The incumbent will be an experienced technical professional who has the capability to embrace and expand the existing cloud architecture. The incumbent will provide expertise as workloads are transitioned to the cloud while ensuring minimal business disruptions. The incumbent will be responsible for extensive coordination with respective internal support, engineering teams and various external partners and vendors on multiple projects and initiatives. Lastly, the incumbent will need to perform other duties as assigned by the Manager of Information Technology Services (ITS) that may be outside of his/her technical area of expertise.

Duties & Responsibilities:

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Designs, develops and deploys cloud-based systems and services, in collaboration with Architects and in accordance with best practices and strategic direction.
• Optimizes cloud infrastructure initiatives and assists other departments with moving their workloads to the cloud.
• Coordinates medium-large size projects including but not limited to planning, developing, testing and implementing new projects.
• Provides input on technical architecture and direction for the cloud environments.
• Compiles and updates cloud reference architecture as well as provides support for Microsoft Azure, Office 365, SaaS, PaaS and IaaS Integrations, along with other cloud services.
• Evaluates and provides insight on cloud technologies (modules, applications, hardware and new software).
• Ensures efficient performance and utilization of cloud services (compute, storage and network).
• Works closely with and advises Information Security on cloud vulnerabilities and threats by identifying, analyzing and resolving infrastructure vulnerabilities and application deployment issues.
• Administers Active Directory, Exchange, Group Policy, Active Directory Federation Services (ADFS) and certificates.
• Works closely with the ITS Application team on service performance by migrating workloads to Microsoft Azure and automating tasks using Microsoft PowerShell, Python, etc.
• Assists with the installation and configuration of traditional servers, storage and associated equipment.
• Responds to updates and closes service desk tickets generated by internal business partners.
• Works closely with the ITS team by reviewing legacy systems and provides recommendations for improvements.
• Monitors network/system performance by identifying system and network events, security and environmental alarms.
• Assists with the development, implementation and testing of data contingency/disaster recovery planning.
• Completes other projects and duties as assigned.

Experience & Education:

• Bachelor's degree in Computer Science, Engineering, Technology, or related field required.
• 5 years of experience working with Microsoft Azure, Microsoft 365, Windows Servers and Active Directory (AD) required.
• Experience with Microsoft Azure AD integrations required.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.

Preferred Qualifications:

• Cloud-based certification (Microsoft Azure, AWS, or GCP).
• Experience in a multi-cloud or hybrid cloud environment.
• Experience with ITIL Foundations or relevant best-practice framework.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is required to stand and walk. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift heavy office supply boxes. Employee must be able to talk and hear, particularly for regular communication on the phone.

• Work Environment: While performing duties of job, employee is required to work in the computer room from time-to-time where the PBX system and servers are maintained and serviced. Noise levels from server fans may exceed 90 dB and room temperatures average 62 degrees F. Extended stays may require ear protection from the noise and a sweater/jacket to keep warm.

About our Benefits & Wellness options:

At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options.

CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

Required Skills

Required Experience

• Must be able to read, write, comprehend and speak English. 
• Basic knowledge of computer systems required. Warehouse Management Systems experience helpful.
• Microsoft Word, Excel and Outlook knowledge preferred.
• The ability to perform functions with minimal direction with emphasis on safety. 
• Ability to perform work accurately and thoroughly with great attention to detail. 
• Ability to utilize the available time to organize and complete work within given deadlines. 
• Ability to adapt to change in the workplace and shift priorities easily.