Job Description

The CUSTOMER SUPPORT REPRESENTATIVE is an essential part of our Customer Service and Sales Support team. The primary goal of the CUSTOMER SUPPORT REPRESENTATIVE is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company.

WHO YOU WILL BE WORKING WITH:

Our Customer Service team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do. Our Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.

KEY DUTIES AND RESPONSIBILITIES:

• Manage and service existing customer relationships
• Answer all potential customers questions in a professional manner
• Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide
• Be a problem solver – find creative solutions to issues
• Provide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they want
• Highlight issues and identify opportunities by utilizing the tools provided within our company

EXPERIENCE AND SKILL REQUIREMENTS:

• Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environment
• Must demonstrate superior customer service in the office and working in the field with our potential new leads
• Must have strong written and verbal communication skills
• The successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our company
• Must show the ability to engage and interact with individuals in a professional manner

WHY ASPIRE?

A supportive team atmosphere has always been a key driver of ASPIRE’S success. Our CEO stated that the strong connections between our brand advocates enable cohesive and innovative teamwork. Our team nights feature dinners at our favorite restaurants and games that bring out our competitive sides. Travel opportunities also play a major role in our culture, giving our people lots of chances to expand their horizons and learn from the best in our industry. Our team functions also reinforce the open communication that has made us so successful. We get more comfortable with each other every time we venture away from our work roles. Coming to the office is really more like spending time with close friends as a result. It’s a positive atmosphere in which we all support each other.

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