Job Description
ABOUT ASPIREIQ AspireIQ is the leading content generation platform for brands.
We solve the massive problem that faces every business today: how do you create enough content to keep up with every marketing channel? AspireIQ enables brands to generate image and video content at scale with photographers, influencers and then analyze each piece of content across paid, owned and earned media.
We 3x'd our revenue in 2018 with 300+ leading brand clients like HelloFresh, Dyson, SmartWater, Pandora and we're looking for great people to join our team!
THE ROLE We are looking for a dedicated and highly motivated Customer Success Manager to lead our enterprise-level accounts. In this role, you will work strategically with our customer base to understand their business objectives and help them achieve the best possible results using the AspireIQ platform for their influencer marketing efforts. You will work directly with our brands' marketing teams to develop actionable and innovative marketing strategies, and continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning. This role will require you to leverage your experience and expertise to ensure the ongoing success of our enterprise customer's campaigns.
The ideal candidate will be a strategic thinker, with a background in consumer marketing, brand marketing or advertising, and proven success partnering with distinct stakeholders to develop and execute campaigns. You will also work cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product. Strong influencing and interpersonal skills, and the ability to develop strong relationships are critical to success in this role.
WHAT YOU'LL BE DOING
Be the primary point of contact and relationship-driver for consumer brand clients, both large (e.g. Gap, Calvin Klein) and SMB's
Own the entire client lifecycle from kicking off new accounts through to renewal.
Develop education materials and processes designed to achieve greater retention and success of all clients
Work cross-functionally with product, marketing, and sales teams to develop new features and process improvements in support of the overall client experience
WHAT WE'RE LOOKING FOR
2+ years of experience in customer success or relevant account management at a SaaS organization
Outstanding organization and interpersonal skills
A structured approach to process and prioritization
Initiative and the ability to identify and solve problems proactively
A proven track record of driving initiatives to improve customer experience and increase satisfaction
BENEFITS AND PERKS
Flexible Unlimited Vacation Policy
Health, Dental, and Vision insurance + 401(k)
Monthly wellness reimbursement (gym memberships, massages, cooking classes, etc.)
Education credit perk
Weekly team lunch and happy hour
Work in a highly collaborative environment with creative and dedicated people!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.