What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time.

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What do we need?

The Vice President, IT Operations, is responsible for the strategy, planning and overall management and administration of the IT infrastructure and operations. This position is operationally responsible for ensuring high-quality global availability, integrity, and scalability for all IT systems and infrastructure. They provide direction and oversight to the teams in charge of cloud services, unified communications, network services, data center operations, servers and storage platforms, service monitoring, and help desk. As a forward-looking technology leader, this position will develop an infrastructure strategy and drive through to execution and support for both current needs and future scalability.

What will you provide?

• Accountable for a high-performing computing infrastructure companywide. This includes, but is not limited to, planning and management of computer operations and production support, systems and database administration, release management, business continuity, network operations, telecom, cloud services, help desk, and field support.
• Collaborate with the CIO and Chief Enterprise Architect to develop strategic and tactical solution plans for IT, especially Aspirion’s future technology infrastructure.
• Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs.
• Partner with the CIO and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world.
• Manage the evaluation and adoption of emerging technologies including cloud, software defined networking, high performance computing, continuous delivery and the latest collaboration technologies.
• Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of business objectives and requirements.
• Develop and lead a high performing infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations.
• Build strong links between development and operations to create multidisciplinary teams that work together (remove silos).
• Drive a collaborative culture that values technical depth, accountability, and customer service.
• Establish, maintain and execute operations procedures that leverage efficiencies and best practices.
• Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration.
• Oversee the direction of infrastructure investments in collaboration with team members, the CIO, senior management, and partners.
• Oversee cybersecurity protections on all IT infrastructure resources according to policies and standards established by the information security function/CISO.
• Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved.
• Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions.
• Develop a vendor management process, for products and services, that delivers utilization optimization, a best-fit vendor mix, and demonstrable savings.

Requirements

• In-depth understanding of best practices in IT operations
• Strong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes
• Ability to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines
• Proven ability to use a consultative approach and persuasive communication with stakeholders.
• Demonstrated administrative, financial, project management and vendor management skills.
• Visible leadership skills and executive presence; can motivate individuals and teams to achieve program and project objectives
• Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership
• Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place
• Able to attract, develop and retain talent and build high performing infrastructure and operations teams
• Ability to establish, implement, and enforce appropriate IT standards and metrics to meet business requirements
• A critical thinker: analytical, and focused on continuous improvement.
• A team-player able to support the broader enterprise while delivering upon specific project/line of business requirements.
• Exceptional service orientation and ability to lead change using positive and collaborative methods; removes barriers, acts with a sense of urgency, and leads by example
• Demonstrate alignment to our company's values, along with the capability to hire, lead, develop, and motivate a team
• Highly developed oral and written interpersonal, communication, negotiation and conflict management skills and the ability to work effectively with other people; able to explain technology solutions to in business terms; an effective listener and communicator
• Self-starter with high initiative

Education and Experience

• A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure services.
• Bachelor's degree in in computer science, mathematics, engineering, or a related field required; MS, MBA or related advanced degree is a plus
• Proven leadership experience, including growing, leading, directing, and controlling a complex, highly technical operation or organization.
• Experience with mergers and acquisitions and supporting a diverse workforce required; healthcare/medical billing preferred
• Experience migrating IT infrastructure into a cloud environment.
• Knowledge of business concepts, and an understanding of the links between major business processes, products, systems, and networks.
• Demonstrated knowledge of current and emerging technologies and the ability to apply those technologies to business needs.
• A track record of working collaboratively and productively with business partners.
• Deep knowledge of the following:
  • Infrastructure
  • DevOps
  • System architecture
  • Technology life cycle management
  • Cloud computing and cloud operations
  • IaaS (public and private cloud)
  • CaaS (Containers-as-a-Service)
  • PaaS (Platform-as-a-Service)
  • Networking
  • Storage
  • Infrastructure and technology-based
  • Security practices
  • Application and infrastructure
  • Monitoring
  • Virtualization
  • Database and data center technology
  • Business continuity
  • Disaster recovery
  • High-availability
  • Scalability
  • Continuous integration/delivery
  • Unified communications
  • Automated software-based
  • Infrastructure management

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $195,000 annually. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a bonus tied to achieved results.

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.