Job Title: Patient Service Representative

Location: WellMed at Austin (South) –1901 W WILLIAM CANNON DR 112 Austin, TX, USA, 78745
Schedule: 8:00 AM – 5:00 PM
Position Type: Temporary (09/2025- 12/2025)

Position Overview:

WellMed at Austin is seeking a Patient Service Representative to join our dynamic team. This temporary position plays a vital role in ensuring patients receive prompt and accurate appointment scheduling through both inbound and outbound calls. The representative will deliver exceptional customer service while supporting a variety of front desk operations.

Primary Responsibilities:

• Accurately collect and verify patient demographic information, including full name, date of birth, and insurance details

• Schedule and confirm appointments using internal scheduling systems

• Perform patient check-in and check-out procedures as needed

• Ensure patient confidentiality and compliance with HIPAA regulations

• Collaborate with a team of six call center staff to manage a high volume of calls

• Provide support with clerical duties and assist with tasks assigned by the supervisor

• Respond to patient inquiries promptly, professionally, and courteously

• Record all patient interactions accurately and in a timely manner in the system

Qualifications:

Education & Experience:

• High school diploma or GED required

• Prior experience in healthcare, clerical work, or data entry is strongly preferred

• Knowledge of medical terminology is a plus

• Experience working in a healthcare call center or front desk setting is highly desirable