Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Description:
At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and courageous staff. We offer aggressive PTO from day one, multiple benefits and learning opportunities to support our employees in being their best.
We are looking for an Asset Management Technician to join our team. As a member of the team, you will perform activities related to imaging of laptops, desktops and installing new laptop and desktop computers across a site. Installation of network/local printers and scanners may also be required. The Asset Management Technician responsibilities will revolve around supporting the hardware asset management function by performing physical inventory of IT assets as well as tracking and managing IT assets through their lifecycle (receiving, deployment, change maintenance and disposal) to keep the inventory system of record up to date and assisting and monitoring of laptop image deployment to devices.
Details:
Location: Washington DC Job Type: Full Time Education: High School Diploma or GED Experience: Minimum 2 years of experience working as Asset Management Technician Clearance: Must hold Active Department of Defense Secret Clearance or higher (Clearance will be verified)
Duties and Responsibilities:
Experience installing software on laptop and/or desktop computers utilizing established processes and procedures.
Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
Provide exceptional customer service while working in a fast-paced environment
Provide technical support for clients as it relates to the deployment tasks at hand
Document actions and solutions performed with/for the client
Stage equipment at respective user locations throughout target site per plan
Restore backed up data and user profile(s) to new device.
Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor
Verify imaged devices have correct image and application/setting overlays for each End User includes base image and all required supporting software overlays
Required patches/updates
Domain registration/Active Directory configuration and GPO deployment where applicable
Duties are subject to change based on the needs of the government customer.
Other duties as assigned.
Requirements:
Must have active clearance (Secret).
High School diploma or GED
1-3 years of experience
One or more industry standard certifications- A+, Security+, Network+; etc. (preferred)
Basic Qualifications:
Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
Self-starter, dependable/reliable, work independently or in a team environment
Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.
Detail-oriented, proactive, and highly organized
Capable of prioritizing work and multi-tasking
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)
Must have and maintain an Active/Interim Secret clearance.
1 to 3 years of experience in an analytical role; experience working with inventory management.
Ability to lift and move 30 lbs. of equipment
DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.