Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

ENGAGE. EXPLORE. DISCOVER

Your next career with Augusta Marriott at the Convention Center

JOB DESCRIPTION

Position Title: Assistant Banquet Manager

Department: F&B

Reports to: Banquet Manager

Status: Salaried – Exempt Administrative

Salary: $48,000-$52,000

Summary of Position

Assist the Banquet Manager, Director of Events, F&B in maximizing customer satisfaction and hotel profitability by supervising the hotel’s service of banquet and restaurant functions and by ensuring that each is in accordance with the standards of Marriott.

Duties & Responsibilities

Banquet Responsibilities:

Ensure satisfaction of banquet customers by supervising and coordination of banquet personnel:

Ensures that function rooms are set-up in accordance with customer satisfaction

Conducts function review with customer; adjusts specifications as necessary and performs follow-up to insure all details are correct

Maintains proper staffing levels and control payroll costs

Assures proper sanitation and hygiene techniques

Inspects function room regularly to ensure the room is maintained and in excellent condition at all times

Meets and exceeds customer expectations by ensuring department provides service and teamwork

Conducts training on a regular basis

Provides staff with the skills training to provide value added service to customers

Utilizes one-on-one training skills

Monitors service and teamwork on a regular basis and counsels employees on providing service and teamwork

Performs other duties as required to perform service and teamwork

Ensures compliance with specifications of the banquet order by working closely with other departments and within Food and Beverage as required.

Ensures room is set-up in accordance with customer specifications by supervising set-up, staff and inspecting function room prior to; even checks room comfort, lighting and temperature

Ensures readiness and compliance in case of last minute changes to banquet orders

Assures quality of food and beverage products served to guests

Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction.

Selects, orients and trains qualified employees

Assists the banquet manager in conducting effective employee meetings and counseling sessions

Meets required needs of banquet order by assuring proper inventory of all banquet equipment and supplies

Initiates purchase orders when necessary

Reports and follows up on needed repairs

Maintains accurate record of each banquet as required

Insures proper posting of each banquet charge on the correct account

Prepares reports as necessary to provide an informed data base for management decision making

Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance which require corrective action.

Conduct and/or attend meetings as required.

Prepare reports as requested, to develop an informative database for improved management decision making and critical evaluation of work activities.

Perform all accountabilities in a professional, timely and efficient manner, following established company policy and projecting a favorable image to achieve objectives, public recognition, and acceptance as the preferred hotel company.

Restaurant/F&B Responsibilities:

Ensures that staff provides quality service by overseeing the staffing, training and day to day activities of the restaurant staff.

Defines level of customer experience for the restaurant and works to maintain and improve that level.

Ensures that staff demonstrates technical skills

Updates staff on regular basis on menu highlights.

Ensures that restaurant is clean and ready for customers at all times.

Addresses customer concerns on a timely basis.

Maintains a high level of presentation adhering to all Starbucks regulations at K.C’s Korner at all times

Controls and monitors food and beverage output and schedules at K.C’s Korner on a daily basis.

Meets and exceeds customer expectations by ensuring department provides “First Class” service and teamwork.

Conducts Marriott training on a regular basis.

Provides staff with the skills training to provide value added service to customers.

Utilizes one-on-one training skills.

Monitors service and teamwork on a regular basis and counsel employees providing “First Class” service and teamwork.

Performs other duties as required to provide “First Class” service and teamwork

Other Requirements

Knowledge of English and local language

Ability to deal with the public in a professional and courteous manner

High School Diploma. College a plus.

Hotel food and beverage experience required

Ability to communicate with all managers, supervisors and fellow associates

Ability to handle conflict situations in a professional manner

Be well groomed and conform to the hotel’s dress code

Ability to walk entire property repeatedly during work hours

Ability to work all shifts as group occupancy requires

Safety Awareness

Maintain safety by adhering to safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.

Notice:

ARLLC, operating as Augusta Marriott at the Convention Center function seven days a week, twenty-four hours a day. You as a salaried/exempt manager must realize that under the Fair Labor Standards Act you are paid to complete a job, not work a set number of hours. There will be times when you are required to work weekends/holidays. There will also be times when long hours are expected due to occupancy and/or special events. This time is not compensated for outside of your salary. It is not our practice to provide “comp days” to salaried managers. Business levels will determine the hours expected