Assistant Branch Manager

We are seeking a motivated and experienced Assistant Branch Manager to support daily branch operations and ensure exceptional service, efficient workflow, and strong team performance. This role partners closely with the Branch Manager to lead staff, oversee operational processes, and help drive branch growth and customer satisfaction.

WHY WORK FOR US

Medical, Dental, and Vision insurance after 30 days

401K match after one year of service

Paid time off

Career growth

Paid Holidays

Company paid life policy

All full-time employees receive an employee discount at just 5% over Eckart’s cost.

Good group of people, low stress environment, family-oriented philosophy.

OUR MISSION

“Stock It, Know It, and Stand By It,”

OUR VISION

Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.

DUTIES AND RESPONSIBILITIES This position may be required to perform additional tasks, responsibilities, or duties as assigned:

Support the Branch Manager in overseeing daily branch operations and ensuring compliance with company policies

Assist in supervising, coaching, and developing branch staff to meet performance and service standards

Plan, direct and evaluate the operations of the branch team

Develop, implement and monitor detailed operations strategies and objectives

Monitor and manage inventory control

Ensure the provision of excellent customer service

Maintain high levels of customer satisfaction and client retention levels

Implement and execute the Company’s marketing strategy as supported through head office marketing department

Build and retain an effective team

Lead, coach and motivate the team to achieve goals

Model and champion Eckart LLC values and mission

Attain budgeted revenue expectations

Set expectations for each of Eckart LLC staff including customer expectations and quota achievement

Measure the activities of staff

Resolve customer concerns and complaints in a courteous, professional manner.

Determine staffing requirements and oversee the hiring of staff with support of the HR department

Maintain current general knowledge of Employee Benefits

Create a safe environment for the discussion and resolution of issues and concerns

Work in concert with other branches to assure congruence with Company operations.

Complete various sales and operations reports

Conduct regular branch team performance evaluations

Ensure that all personnel comply with Company policies, procedures and ethical standards

Ensure compliance with Eckart LLC standards for cost control, waste reduction, quality, safety, and on-time delivery

Provide leadership for employee relations through effective communications, coaching, training, and development

EXPERIENCE AND EDUCATION

Minimum a high school diploma or equivalent

Post Secondary education in Business, Marketing, or related field

Demonstrated ability to provide superior customer service

Ability to lead and effectively supervise professional and non-professional staff

Proficient with Microsoft Office (Outlook, Word, Excel)

Ability to effectively communicate, both verbally and written

Industry experience will be considered an asset

Final candidates will be required to undergo and pass a pre-employment drug screen.