Benefits:

Competitive salary

Employee discounts

Wellness resources

Job Summary

The Care Coordinator Assistant supports the daily operations of a home health agency by assisting with client care coordination, caregiver scheduling, and communication. This role serves as a key link between clients, caregivers, and office staff to ensure high-quality, consistent, and compassionate care delivery.

Key Responsibilities

Client Support

Assist with onboarding new clients, including intake, documentation, and service setup

Maintain up-to-date service notes

Communicate with care coordinator

Ensure client needs and preferences are communicated clearly to caregivers

Caregiver Coordination

Schedule caregivers for shifts based on client needs, availability, and skill level

Confirm and monitor caregiver attendance and punctuality

Assist in managing call-outs, shift changes, and last-minute coverage

Communicate assignments, updates, and expectations to caregivers

Administrative Duties

Answer phones, emails, and inquiries from clients and staff

Assist with maintaining compliance documentation (HIPAA and agency policies)

Prepare daily/weekly schedules and reports for the Care Coordinator

Support timekeeping, visit verification, and basic payroll-related tasks

File and organize documentation accurately and efficiently

Operations Support

Help ensure all services are delivered according to care plans and agency standards

Report client or caregiver concerns to the Care Coordinator promptly

Assist with quality assurance checks and follow-ups

Qualifications

High school diploma or equivalent (required)

Experience with scheduling

Strong communication skills (both verbal and written)

Excellent organizational and multitasking abilities

Ability to work in a fast-paced, team-oriented environment

Proficient in Microsoft Office and scheduling software

Knowledge of HIPAA and confidentiality practices

Reliable, professional, and compassionate demeanor

Must Drive

Core Competencies

Customer service and relationship management

Problem-solving and conflict resolution

Time management and attention to detail

Ability to remain calm under pressure

Work Environment

Office-based role within a home health agency

Frequent communication with clients, families, and caregivers

May require occasional after-hours support for urgent scheduling needs

Schedule

Part-Time

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.