Benefits:
Employee discounts
Flexible schedule
Free uniforms
Position Overview
The Assistant Club Coordinator (“ACC”) plays a pivotal role in supporting the club's growth by driving membership sales, maximizing revenue from programs and private events, and delivering a top-tier customer experience. As part of the fastest-growing brand in indoor pickleball, this sales-focused leadership position partners with the Club Coordinator to execute club strategy, increase profitability, and deliver measurable business results. The ideal candidate for this position has experience with pickleball programming, coaching, and private lessons. The ACC is responsible for daily operations, programming execution, and front-line sales efforts—ensuring the club achieves its revenue targets while maintaining exceptional service standards.
Overall Responsibilities
Program & Event Management
Ensure all programs (clinics, leagues, tournaments, and events) are scheduled 3+ months in advance in Playbypoint, aligned with club-wide strategy.
Work closely with coaches and instructors to ensure clinics and lessons align with club programming.
Complete The Picklr coaching pathways and help with knowledge transfer to other coaches.
Assist with the organization and execution of high-revenue programs and large-scale events to maximize attendance and profitability.
Engage the local pickleball community to recruit participants, instructors, and event partners.
Customer Experience & Club Operations
Deliver exceptional, sales-oriented customer service in-person, over the phone, and online to build rapport and drive loyalty.
Train and lead front desk and operations staff to maintain high service standards and convert inquiries into sales.
Ensure timely collection of payments and maintain accurate records to protect club revenue.
Assist in establishing Standard Operation Procedures (SOPs) for the club and make sure staff are trained on local club and franchise procedures.
Manage daily operations, ensuring a clean, safe, and welcoming environment that enhances member satisfaction and retention.
Assist in inventory control and ordering for the Pro Shop and other club products and supplies.
Sales & Revenue Generation
Actively sell memberships, private events, programming, and merchandise to meet or exceed club revenue goals.
Develop and execute grassroots and digital marketing strategies to drive trial memberships and conversions.
Promote upsell opportunities to existing members and guests through product knowledge and relationship building.
Track and report on sales metrics (new memberships, renewals, private event bookings, merchandise sales) to the Club Coordinator and ownership group.
Collaborate with the marketing team to develop promotions, campaigns, and content that generate leads and increase conversion.
Support the implementation and execution of membership retention and referral programs.
Qualifications
1–2 years experience in a sales, customer service, or club operations role (fitness, hospitality, or sports environment preferred).
Proven ability to meet or exceed sales targets.
Strong interpersonal and communication skills with a passion for customer engagement and relationship building.
Ability to effectively explain and sell club memberships and services.
Comfortable using technology, CRM systems, and social media marketing tools.
Knowledge of pickleball and the surrounding community is preferred.
Organized, self-motivated, and thrives in a fast-paced, performance-based environment.