Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Competitive salary

Position Summary As Assistant Community Manager, you will support day-to-day operations, focusing on resident satisfaction, leasing performance, rent collections, and accurate financial administration. You will act as a right hand to the Community Manager and play a critical role in the success of the property by maintaining organized systems, assisting the leasing team, and ensuring a smooth and professional resident experience. This role requires strong attention to detail, excellent communication skills, and a team-first mindset. You should be equally comfortable with numbers, systems, and people—and ready to step in as acting manager when needed.

Key Responsibilities:

Team & Operational Support

Act as the primary support to the Community Manager and step in during absences

Assist with team coordination, resident communications, and office operations

Promote a positive and professional environment for residents and employees

Ensure all team members deliver a high standard of customer service while maintaining appropriate boundaries

Perform additional duties and responsibilities as assigned by the Community Manager.

Financial Administration

Manage and monitor all rent collections, enforce collection policies, and minimize delinquencies

Make daily deposits and perform regular reconciliations in accordance with company procedures

Process invoices and assist in financial reporting, including monthly variance narratives

Maintain accurate financial and resident records in property management software

Produce and submit reports to the Community Manager as required

Leasing & Marketing Support

Conduct tours, respond to leasing inquiries, and assist with lease execution when needed

Inspect move-in ready units to ensure they meet Axia’s quality standards

Review and assess move-out conditions; generate and process final account statements

Support marketing and outreach strategies to maintain or exceed occupancy goals

Stay informed on local sub-market trends, new developments, and competitive pricing

Resident Relations & Retention

Respond promptly and professionally to resident inquiries, requests, and concerns

Support and implement resident retention programs, including move-in follow-ups and community events

Monitor and distribute renewal notices; follow up and track renewal decisions

Assist in resolving resident complaints to prevent escalation, always aiming for satisfaction and retention

Maintain office and resident files with confidentiality and accuracy