Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
ASSISTANT COMMUNITY MANAGER
Location: Reserve at Asheville Apartments - Asheville, NC
At NHE, our Assistant Community Manager's are the support line for the Community Manager - they are industry professionals who: demonstrate integrity and fairness by providing caring service to those they serve (both internally and externally); and develop and maintain relationships of value that contribute to the overall success of the organization. Assistant Community Managers are on the career path to becoming Community Managers and must be able to run the property in the absence of the Community Manager.
NHE is looking for an experienced Assistant Community Manager that is fueled by a desire to provide excellent customer service , is a team player and someone who takes pride in their quality or work. We are looking for someone who wants to grow with the company and who has a desire to be a part of a team.
SUMMARY:
Responsible for the efficient operation of the assigned community under the direction of the Community Manager. On a daily basis, the Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function, pricing, collections, administration, resident services, and maintenance. The ACM is also responsible for overseeing all sales activities in assigned community from lead generation through close. This includes leading the sales team and ensuring the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications etc.). Must be flexible and able to work varied schedule, including weekends and some holidays as required.
ESSENTIAL RESPONSIBILITIES
Manage the sales process from start to finish to achieve sales goals
Find qualified leads through referrals, networking, electronic media, company supported advertisement and outreach marketing efforts
Monitor closing ratios and coach sales team to achieve sales goals
Monitor the accuracy of all leasing paperwork
Assist in ensuring all monthly rental payments and fees owed are accurately collected and posted
Help ensure the property and its apartment homes are of the highest quality via personal inspection
Use customer service skills to receive resident requests, complaints and comments, and then resolve concerns quickly and effectively
Ensures that all applicable deposits, rents, other fees and ancillary revenues are collected and deposited.
This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.
QUALIFICATIONS:
College degree is preferred but not required. Good communication skills and an ability to interact with a wide range of people.
Community software (Yardi Voyager, Popcard, Payscan, Rent Café preferred)
Property Manager License preferred but required within six months of employment
Multifamily leasing, sales and/or customer service experience is required
Knowledge and comprehension of Fair Housing Laws
KNOWLEDGE, SKILLS AND ABILITIES:
Able to meet/exceed sales objectives
Sales-minded individual with attention to detail
Excellent follow-up skills via email, text, writing and phone
Positive attitude, strong work ethic, reliable and self-motivated
Microsoft Office Suite including Word, Excel, and Outlook
Strong communication skills with outgoing personality
Professional written and verbal communication skills
Must have the ability to work with little direction maintaining confidentiality and professionalism.
Able to multi-task and be a team player
BENEFITS
All full-time employees are eligible to participate in our benefits program. NHE offers:
HDHP Health Insurance Plan
PPO Health Insurance Plan
Vision Insurance
Dental Insurance
Short-Term Disability
Long-Term Disability
Group Life Insurance
Health Savings Account (offered for HDHP plan)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
401k Retirement plan
12 Paid Holidays (includes Birthday Holiday)
Up to 130 hours of PTO
About NHE, Inc.
As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.
Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.
EOE