Benefits:

401(k) matching

Company parties

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job Title

Customer Service & Service Manager Assistant

Company

Pro Systems Inc.

Location

VAn Nuys CA

Job Type

Full-time

Schedule

Monday to Friday

7:30 AM – 4:00 PM

Job Description

Pro Systems Inc. is seeking a dynamic, organized, and reliable Customer Service & Service Manager Assistant to join our team. This dual-purpose role is perfect for a proactive multitasker who thrives in a fast-paced environment.

You will serve as the first point of contact for our valued clients while providing critical daily administrative and operational support to our Service Manager and field technicians. If you are a problem-solver with excellent communication skills and a strong attention to detail, we want to hear from you!

Key Responsibilities

Customer Support & Communication

Answer incoming phone calls and manage the company email inbox with professionalism.

Provide exceptional customer service, answering inquiries and resolving client issues promptly.

Administrative & Financial Support

Handle accurate data entry and maintain organized physical and digital filing systems.

Create work orders, set up new client accounts, and process billing information.

Retrieve mail from the local PO Box daily.

Conduct routine bank runs and financial deposits safely.

Operations & Technical Assistance

Schedule customer estimates and coordinate calendars efficiently.

Assist field technicians remotely by managing mobile apps, putting accounts on test status, and adding or removing account information.

Occasionally transport and deliver necessary equipment directly to technicians on active job sites.

Qualifications & Requirements

Experience: Previous experience in customer service, office administration, or an assistant role is highly preferred.

Cognitive Skills: Excellent memory and strong recall abilities to manage shifting priorities, retain client details, and track multi-step operational tasks efficiently.

Professional Skills: Strong organizational skills, multitasking abilities, and exceptional verbal and written communication.

Tech-Savvy: Proficiency with basic computer programs, email, data entry, and a willingness to learn technical applications used by our field staff.

Dependability: Punctual, reliable, and capable of working independently.

License: Must possess a valid Driver’s License and a clean driving record (required for bank runs and equipment deliveries).