Benefits:
Bonus based on performance
Dental insurance
Health insurance
Training & development
Vision insurance
đź“Ť Deerfield Beach, FL (Full-Time, In-Person) đź’° Salary: $55,000 + Performance-Based Bonus đź©ş Benefits: Health & Dental Insurance
About Unified Logistix Group (ULG)
Unified Logistix Group (ULG) is a premier final-mile logistics provider specializing in white-glove delivery, warehousing, and cross-dock operations for high-end furniture and e-commerce brands. We are committed to operational excellence, service consistency, and strong partner relationships across our national network.
Position Overview
We are seeking an Assistant Director of Accounts to take ownership of customer accounts and partner performance across multiple markets. This role is responsible for ensuring SOP compliance, service execution, and continuous improvement across all assigned hubs and partners.
You will act as a key liaison between ULG, our partners, and our clients—driving accountability, resolving operational challenges in real time, and ensuring a high-quality customer experience.
Core Responsibilities
Oversee day-to-day performance of all assigned accounts and hubs
Ensure strict adherence to ULG SOPs, client-specific requirements, and service standards
Build and maintain strong relationships with delivery partners, warehouse teams, and clients
Proactively identify and resolve operational issues (delivery exceptions, damages, delays, capacity constraints)
Review and analyze account performance reports, scorecards, and KPIs
Monitor POD compliance (photos, signatures, documentation accuracy)
Manage and improve customer satisfaction survey results
Train partners and teams on process improvements, SOP updates, and service expectations
Support onboarding of new partners and ongoing partner development
Coordinate closely with internal teams (dispatch, billing, claims, and operations leadership)
Key Performance Indicators (KPIs)
Success in this role will be measured by the ability to consistently meet and improve the following:
On-Time Delivery (OTD): ≥ 95%
Service Level Agreement (SLA) Compliance: ≥ 98%
Claims/Damage Rate: ≤ 2% (continuous reduction expected)
POD Compliance (Photos & Signatures): ≥ 99%
Customer Satisfaction / Survey Scores: Target client benchmarks (improvement-focused)
Delivery Exception Resolution Time: Same-day or within SLA window
Partner Scorecard Performance: Consistent upward trend across all assigned hubs
Capacity & Coverage Stability: No service disruptions across assigned markets
Qualifications
Minimum 3+ years of experience in logistics, final-mile delivery, account management, or operations leadership
Proven success managing multi-location accounts or partner networks (references required)
Strong understanding of white-glove delivery, last-mile operations, and warehouse flow
Ability to analyze data, identify trends, and drive corrective actions
Experience managing KPIs, scorecards, and client-facing performance metrics
Exceptional problem-solving skills with the ability to act quickly in high-pressure situations
Strong communication and relationship-building skills
Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
What We’re Looking For
A hands-on operator who takes ownership of results
A relationship-driven leader who can manage partners while holding them accountable
Someone who thrives in a fast-paced, high-pressure logistics environment
A solutions-oriented thinker who can anticipate issues before they escalate
Compensation & Benefits
Base salary of $55,000
Performance-based bonus tied to KPI achievement
Health and dental insurance
Full-time, in-person role based in Deerfield Beach