Job Description

What you will be doing:

Reporting to the Food & Beverage Operations Manager, responsibilities and essential job functions include but are not limited to the following: ****

• Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
• Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
• Ensure that all ambassadors are trained and held accountable for brand standards and that ambassadors are always reflective of our grooming standards and in a clean and proper uniform.
• Manage and develops audit programs of brand standards and completes coaching sessions with ambassadors.
• Consistently has a presence with our ambassadors in the F&B areas while balancing the administrative needs of the position.
• Ensure departmental schedules reflect our service commitments, ambassador needs, and business-productivity commitments.
• Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
• Participate in ordering, inventory, and monitors use of supplies.
• Execute opening and closing checklists.
• Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
• Conduct daily shift briefings ensuring that our ambassadors are well informed and prepared to deliver outstanding service.
• Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
• Ensure a safe and healthy work environment for both ambassadors and guests.
• Oversee day to day operation of F&B areas in collaboration with other managers.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Two years progressive Food and Beverage Management experience in a luxury Hotel setting an asset
• Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset
• Hands on management style with ability to prioritize and lead through example
• Strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Must be available to work afternoon/evening shifts and weekends.

Additional Information

Physical Aspects of the Position (include but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, ramps

Additional Information

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.