The Grand Naniloa Hotel a Doubletree by Hilton is hiring an enthusiastic Assistant Front Office Manager. The Assistant Front Office Manager in a hotel oversees daily front desk operations, ensuring excellent guest service, managing staff, and handling administrative tasks, often under the guidance of the Front Office Manager. They are involved in guest check-in/check-out, resolving guest issues, and managing staff schedules and performance. Responsibilities: Guest Service: • Providing a high level of customer service, handling guest complaints, and ensuring guest satisfaction. Staff Management: • Supervising front desk staff, managing schedules, and assisting with training and development. Administrative Tasks: • Handling reservations, answering phones, managing correspondence, and assisting with financial tasks like cash handling. Operational Oversight: • Ensuring the smooth operation of the front desk, including handling guest check-in and check-out procedures, and maintaining a clean and organized front desk area. Problem Solving: • Resolving guest issues, handling escalated complaints, and making sound decisions under pressure. Communication: • Maintaining clear communication with other hotel departments and ensuring effective coordination. Policy Enforcement: • Enforcing hotel policies and procedures. Performance Management: • Providing feedback to team members and assisting with performance evaluations. Training and Development: • Training new staff and developing existing staff members. Qualifications: • Excellent interpersonal and communication skills are crucial for interacting with guests and resolving issues. • Supervising and motivating staff, delegating tasks, and managing performance. • Ability to manage multiple tasks, prioritize effectively, and maintain a well-organized front desk area. • Ability to identify and resolve guest issues and handle challenging situations calmly and effectively. • Proficiency in using hotel management software and other relevant technologies. • Understanding of front desk procedures, guest services, and hotel policies. • Basic understanding of cash handling procedures and financial reporting. Compensation: $50,000 - $55,000 yearly

• Guest Service: • Providing a high level of customer service, handling guest complaints, and ensuring guest satisfaction. Staff Management: • Supervising front desk staff, managing schedules, and assisting with training and development. Administrative Tasks: • Handling reservations, answering phones, managing correspondence, and assisting with financial tasks like cash handling. Operational Oversight: • Ensuring the smooth operation of the front desk, including handling guest check-in and check-out procedures, and maintaining a clean and organized front desk area. Problem Solving: • Resolving guest issues, handling escalated complaints, and making sound decisions under pressure. Communication: • Maintaining clear communication with other hotel departments and ensuring effective coordination. Policy Enforcement: • Enforcing hotel policies and procedures. Performance Management: • Providing feedback to team members and assisting with performance evaluations. Training and Development: • Training new staff and developing existing staff members.