L3 Oasis – Boutique Hotel | Palm Desert, CA

L3 Oasis is seeking a hands-on, highly motivated Assistant General Manager (AGM) to support daily hotel operations and help elevate the guest experience. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and is ready to take ownership across multiple departments.

Position Overview

The AGM will work closely with ownership and on-site leadership to oversee front desk operations, housekeeping coordination, maintenance follow-up, and overall guest satisfaction. This is a roll-up-your-sleeves position that requires flexibility, accountability, and strong leadership.

Key Responsibilities

Operations Management

Oversee daily hotel operations across all departments

Ensure high standards in cleanliness, maintenance, and guest experience

Act as Manager on Duty when needed

Front Desk Leadership

Train and enforce standardized check-in/check-out procedures

Handle escalated guest concerns and service recovery

Monitor online reviews and ensure timely, professional responses

Staff Management

Assist with hiring, onboarding, and training of team members

Lead by example and hold staff accountable to performance standards

Participate in disciplinary actions, coaching, and performance reviews

Scheduling & Payroll

Create and manage weekly staff schedules based on occupancy and business needs

Monitor labor costs and optimize staffing efficiency

Process and review payroll to ensure accuracy and compliance

Housekeeping & Maintenance Coordination

Work closely with housekeeping and maintenance teams to ensure:

Rooms are guest-ready

Preventative maintenance is completed

Projects are executed on time

Shift Coverage

Step in to cover shifts as needed (front desk or operations)

Maintain smooth operations during staffing gaps or high-demand periods

Revenue & Performance

Assist in rate management and occupancy strategies

Support direct booking initiatives and upsell opportunities

Identify ways to improve efficiency and increase revenue

Qualifications

2+ years of hotel leadership experience (boutique or lifestyle hotel preferred)

Strong understanding of hotel operations (front desk, housekeeping, maintenance coordination)

Experience with scheduling and payroll systems

Excellent communication and problem-solving skills

Ability to multitask and adapt in a dynamic environment

Willingness to work flexible hours, including weekends and holidays

What We’re Looking For

A leader, not just a manager

Someone who takes initiative and ownership

Detail-oriented with a focus on accountability

Comfortable being hands-on and stepping into any role when needed

Why Join L3 Oasis

Opportunity to be part of a growing boutique hotel transformation

Hands-on leadership role with real impact

Collaborative and fast-moving environment

Growth potential as the property expands (including upcoming renovations)