Assistant General Manager

Cheba Hut: Minneapolis - Uptown

Assistant General Manager

Minneapolis, MN
Full Time
Paid
  • Responsibilities

    Benefits:

    Company parties

    Competitive salary

    Employee discounts

    Flexible schedule

    Paid time off

    Training & development

    Summary: The Cheba Hut Assistant General Manager is responsible for assisting the General Manager in the four operational areas of responsibility including: People, Product, Bar, and Marketing. The AGM will have ownership of some or all areas of responsibility depending on the needs of the GM and the business. The Assistant General Manager will report to the General Manager and will have accountability to the District Manager (when applicable), and Franchise Owner(s). They are responsible for upholding expectations of the crew and product, while curating a motivating work environment and positive customer experience.

    Supervisory Responsibilities: The AGM will supervise the Crew Members, Trainers, Bartenders, Shift Leaders, and Bar Manager.

    Duties and Responsibilities:

    Create and Maintain a Positive and Motivating Work Environment

    Meet Product Metrics and Uphold Food Safety and Product Quality Standards

    Assist in Oversight of Bar Management and Metrics

    Assist in the Curation of Shop Culture and Community Awareness Create and Maintain a Positive and Motivating Work Environment

    Execute a high level of communication skills in both positive and negative situations. The AGM must always have a “set up for success” mindset

    Assist with hiring, training, scheduling, progressive disciplinary action, and position changes

    Maintain and meet SPMH and Labor metrics

    Lead, motivate, and support the team through coaching, recognition, and accountability

    Maintain a “shop first” mindset – willingness to come in early, stay late, and support during off days when possible

    Meet Product Metrics and Uphold Food Safety and Product Quality Standards

    Accurately forecast food sales to set ordering, prep, and stocking PARS

    Ensure that food orders are placed and received correctly. Able to communicate with Sysco to solve any product issues

    Create and maintain storage and organization expectations

    Complete all product related admin tasks (invoices and inventory) in a timely manner to prepare for Monday Financials

    Assist in Oversight of Bar Management and Metrics

    Understand bar terminology and how to apply this knowledge to day-to-day operations

    Understand and uphold all local and national alcohol laws and compliance

    Oversee and provide feedback on bar invoices, pricing, and shop specific promos

    Support the planning and execution of shop bar events

    Assist with bar specific staffing, scheduling, meetings, and progressive disciplinary action Assist In the Curation of Shop Culture and Community Awareness

    Ensure that marketing (social media, reviews, product drops, and events) expectations and metrics are met based on the Market Lead Program outline

    Support and maintain positive relationships with current and new partners

    Verify that all HQ required promos are marketed, trained, and executed

    Assist in the event planning process and ensure that they are brand aligned with the intent to grow sales and curate unique shop culture

    Required Experience, Skills & Abilities:

    Uphold Cheba Hut Core Values

    Think and act shop / customer first

    Demonstrate integrity and self-direction

    Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware.

    Willingness to solve complicated problems (solution minded and follow through) • Analytical skills to study problems and identify solutions

    Ability to manage time and effectively multitask

    State required food and alcohol management certifications and training

    Proficiency in Microsoft Office (Word, Excel, PowerPoint, Google Drive)

    Valid Drivers License

    Strong interpersonal skills to develop and maintain crew relationships and influence behavior

    Expert in all shop level positions

    Working Conditions:

    Ability to lift 47lbs

    Stamina to work a 10-hour shift

    Ability to stand for up to 10 hours per day

    Ability to work under mentally and physically stressful situations

    Ability to work in team environment with high levels of collaboration

    Ability to handle a variety of foods including meat, cheese, breads, sauces, and vegetables

    Must be comfortable with marijuana themed culture