Benefits:

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Department: Front of House Reports To: General Manager Location: Scottsdale, Arizona Pay: $75,000 - $85,000 year

Position Overview

The Assistant General Manager is a senior leadership role responsible for supporting the General Manager in overseeing all aspects of restaurant operations, while serving as a visible and active leader on the floor. This position requires a strong balance of hospitality, operational excellence, and business acumen, with the ability to lead teams, drive performance, and ensure a consistently elevated guest experience. The Assistant General Manager operates as a true extension of the General Manager, taking ownership of daily operations, supporting all departments, and ensuring alignment with the overall vision and standards of the restaurant. This role is both strategic and hands-on, with the expectation to lead by example, hold teams accountable, and create a culture rooted in hospitality, consistency, and performance.

Leadership & Team Development

Lead, coach, and develop all front-of-house team members, fostering a culture of accountability, professionalism, and growth

Act as a mentor and resource for department leads, including Hosts, Servers, and Bar leadership

Support hiring, onboarding, training, and performance management across all positions

Maintain a strong presence on the floor, leading service and setting the tone for the team

Guest Experience & Service Standards

Drive an exceptional, consistent guest experience by upholding and enforcing all service standards

Actively engage with guests, building relationships and ensuring satisfaction throughout their visit

Handle guest concerns and escalations with confidence, urgency, and professionalism

Continuously look for opportunities to elevate the overall dining experience

Operational Oversight

Oversee daily operations of the restaurant, ensuring smooth and efficient service across all departments

Manage floor flow, staffing levels, and service pacing in real time

Ensure all systems, procedures, and standards are executed consistently

Support opening and closing operations, including oversight of all service areas

Financial & Business Performance

Assist in managing labor, scheduling, and cost controls to meet business goals

Monitor sales performance, productivity, and operational metrics

Support budget adherence and identify opportunities to improve profitability

Ensure proper handling of cash, comps, and discounts in alignment with company standards

Communication & Collaboration

Partner closely with the General Manager and leadership team to align on goals, priorities, and performance

Maintain clear and consistent communication with all departments, including kitchen and bar

Lead pre-shift meetings and ongoing team communication to ensure alignment and preparedness

Compliance & Standards

Ensure adherence to all health, safety, and regulatory requirements

Maintain a clean, organized, and professional environment throughout the restaurant

Uphold company policies, procedures, and expectations at all times

CURRENTLY LOOKING FOR AN AGM FOR KUZA, CALA, AND THE AMERICANO