Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Training & development

Wellness resources

Position Overview

The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an “no judgments” environment.

Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Cleaning Attendants Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times

Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards

Lead by example by delivering personal and team performance targets

Manage team member performance standards, with on-going development, training, and coaching

Assist and support to the General Manager in the areas such as, but not limited to:

Scheduling and labor management

Member service resolution with pace and empathy

Resolving or escalating employee issues or concerns

Lead generation and outreach efforts to impact new member sales

New member acquisition and member integration into all services and programs offered

Team member goal setting, development plans, and regular staff meetings

Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures

Involvement and supervision in all front desk related activities

Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with

Daily Cleaning Checklist and facility/equipment work order oversight

Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration

Ensure consistent compliance with all Crunch policies, procedures, and service standards

Required Skills & Experience

2 years of fitness facility and/or customer service-oriented management experience required

Experience executing objectives quickly and effectively including achieving KPIs required

Experience leading and/or supervising employees preferred

CPR/AED certification required (can be obtained within 30 days of hire)

Understanding of labor control, optional staffing levels and controls overtime

Ability to maintain high standards at the gym

Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions

Clear communication skills, demonstrating confidence

Physical Requirements

This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours