Benefits:

Employee discounts

Full job description

The Asst. General Manager will work closely with the General Manager to direct daily operations, ensuring compliance with Marriott Brand and our company standards and the achievement of targets and goals. The right person for this role will inspire and train their team to provide exceptional guest experiences and will hold them accountable to the highest standards.

RESPONSIBILITIES: Manage the creation of weekly schedules; direct involvement with scheduling. Oversee daily operations; plan shifts, maintain appropriate staffing levels and proactively address/solve issues to ensure excellent guest experience.

Ø Adhere to company standards and service levels to increase sales and minimize costs, supply, utility and labor costs.

Ø Establish and maintain positive relationships with customers and staff

Ø Monitor, correct and report health and/or safety issues to ensure a safe environment for Customers and staff.

Ø Foster positive relationships with customers; handle complaints, requests and inquiries, as needed and follow up to ensure satisfaction.

Ø Act as a brand ambassador for the Marriott Brand; ensure values are upheld to both external and internal audiences.

Ø Time Management

RESPONSIBILITIES: MANAGING STAFF

Ø Facilitate Human Resources responsibilities including hiring, training, termination, coaching, reviews, scheduling, etc.

Ø Promote a positive, productive, and healthy work environment for all.

Ø Lead and provide focused management/support to all staff daily; communicate targets, goals and hold staff accountable to the highest levels of performance.

Ø Manage new hire and on-going training to ensure the team has strong position skill abilities, product knowledge and provides professional customer service.

Ø Hold teams accountable to established policies, standards and procedures; develop and implement new procedures, as needed.

Ø Ensure staff adheres to dress and appearance standards and follow guidelines of health and hygiene practices.

Ø Support teams at peak times and undertake any operational duty which might be reasonably required. Must be available nights and weekends.

Qualifications

Proven experience as a Assistant Managet is preferred

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Well-versed in hotel management best practices and relevant laws/guidelines

Ability to resolve issues with a customer-focused orientation

An outgoing personality

Excellent communication skills

Strong organizational and time-management skills