Benefits:

Life Insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Overview:

The AGM will assist with the day-to-day leadership and direction of the Atwell Suites KCI by maximizing sales, driving the development of hotel team members, and creating and maintaining a unique guest experience!

Primary Duties and Responsibilities:

Assist in the development of programs and initiatives to increase team engagement.

Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members.

Educate, train, and motivate hotel staff while ensuring they have the information, market data, tools, and equipment to successfully carry out job duties.

Maintain compliance with all required brand and service standards.

Drive improvement in guest satisfaction goals.

Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.

Assist in preparing annual capital, cash flow, sales, and marketing plans to accurately forecast budgets.

Assist with developing, implementing, and monitoring the financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential, and profitability.

Ensure a safe and secure environment for guests, colleagues, and hotel assets.

Act as a public relations representative to raise awareness of the hotel and brand in the local community.

Other Duties and Expectations:

Promote teamwork and quality service through daily communication and coordination with all departments.

Lead by example; encourage colleagues and team members to always perform at the highest levels.

Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.

Understand and respond to customer needs and ensure a high level of guest satisfaction.

Other duties as assigned.

Qualifications and Requirements:

Bachelor’s degree/higher education qualification in Hotel Administration or Business Administration preferred.

2 to 3 years of prior hotel management experience preferred; at least 1 year of prior hotel supervisor and/or management experience required.

Schedule (may vary):

Day Shift

Evening Shift as needed

Holidays as needed

Overtime as needed

Weekend availability