We are looking for an experienced Rooms Division manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing associates and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 5 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you! Responsibilities: • Consult with the general manager to ensure that all guest service standards are met daily • Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations • Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas Operational Leadership • Direct and oversee the operations of the Front Office, Housekeeping, and related departments. • Ensure all guest services are delivered in alignment with hotel standards and brand expectations. • Lead the Rooms Division to maintain cleanliness, service excellence, and operational efficiency. • Conduct regular inspections of guest rooms, public areas, and back-of-house to uphold quality standards. Guest Experience & Satisfaction • Drive guest satisfaction through effective service recovery and preemptive service initiatives. • Monitor guest feedback platforms and work closely with teams to implement service improvements. • Foster a culture of personalized service and attention to detail. Team Management • Recruit, train, mentor, and manage department heads and team members in the Rooms Division. • Conduct performance evaluations and provide consistent coaching and development opportunities. • Promote teamwork and effective communication across departments. Financial Management • Develop and manage departmental budgets and forecasts. • Monitor labor productivity and implement cost control measures. • Analyze departmental financial reports and take corrective actions when necessary. Compliance & Safety • Ensure compliance with all hotel policies, procedures, standards, and local regulations. • Promote a safe working environment through proper training and compliance with safety procedures. Qualifications: • A proven record of experience managing a team, preferably in a hospitality role, is required • Possess excellent organizational skills, communication skills, and problem-solving skills • This role requires a strong emphasis on putting the guest first and providing exceptional customer service • You must have 5 years of experience working in the hospitality field. • This role requires working Front Desk and Housekeeping shifts when necessary. Compensation: $58,000+ yearly DOE

• Operational Leadership • Direct and oversee the operations of the Front Office, Housekeeping, and related departments. • Ensure all guest services are delivered in alignment with hotel standards and brand expectations. • Lead the Rooms Division to maintain cleanliness, service excellence, and operational efficiency. • Conduct regular inspections of guest rooms, public areas, and back-of-house to uphold quality standards.Guest Experience & Satisfaction • Drive guest satisfaction through effective service recovery and preemptive service initiatives. • Monitor guest feedback platforms and work closely with teams to implement service improvements. • Foster a culture of personalized service and attention to detail.Team Management • Recruit, train, mentor, and manage department heads and team members in the Rooms Division. • Conduct performance evaluations and provide consistent coaching and development opportunities. • Promote teamwork and effective communication across departments.Financial Management • Develop and manage departmental budgets and forecasts. • Monitor labor productivity and implement cost control measures. • Analyze departmental financial reports and take corrective actions when necessary.Compliance & Safety • Ensure compliance with all hotel policies, procedures, standards, and local regulations. • Promote a safe working environment through proper training and compliance with safety procedures.