KidStrong is a science-based kids training program designed to help parents raise strong, confident, high-character kids. Our program focuses on character, physical and brain development through weekly 45-minute, age-based classes and at-home practice assigned in our KidStrong parent app.

Want to join an amazing team and "help kids win at life"?

Full job description

We are seeking an Assistant General Manager to join our team! We are looking for a highly organized and passionate individual to assist the General Manager in:

Being leader of the Doylestown location

Coaching 8+ classes per week (physical, athletic, program) weekday evenings/weekend mornings

Responsible for member engagement

Lead by example for the coaching team and kids

Assist with coach training and evaluations

Ensure exceptional customer service by addressing customer inquiries and resolving any issues that may arise

SCHEDULE (this is an example schedule, some variations may apply or be negotiated):

Monday-Friday (one weekday OFF)

Saturday or Sunday OFF

Times and days will be aligned on during interview process

If you have past experience in working with kids, preschools, elementary schools, coaching teams, athletic coaching, physical education, coaching kids sports, or personal training, this might be a good fit for you. If you have a background in fitness, teaching, coaching or training you may have skills to meet the needs of this role. It is also a plus if you have a passion for kids fitness, sports, coaching and personal training.

SALES MANAGER RESPONSIBILITIES

Driving membership sales through high-volume outbound phone calls on inbound leads

Provides excellent leadership and management to create a positive, successful environment for staff and clients.

Properly manages and exceeds all KidStrong sales and operational budgets.

Responsible for overseeing the sales process and systems.

Works closely with the KidStrong Director to ensure that the staff and Center are looked after.

Builds and maintains KidStrong class size through scheduling optimization.

Models all Center activities through self-involvement (leading by example).

Trains and mentors subordinates for ongoing success and future growth.

Communicate with staff for all trials and anything they need to know about the members.

Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests

Enforces KidStrong corporate policies, business practices, systems and processes.

Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.

Provides and maintains the highest level of customer service.

Provides effective decision-making regarding customer service issues.

JOB QUALIFICATIONS

Prior experience in outbound phone sales is strongly preferred (300+ calls/week is a typical outbound phone sales effort)

Strong sales mentality and comfortability with outbound sales efforts

Associate or bachelor's degree in business, education, or a related field.

Must have the ability to work a flexible schedule, including at least evenings per week (the last class ends at 7 pm) and weekends (at least 1 weekend morning).

Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.

Understanding of all performance metrics (KPIs), revenue, etc.

Excellent verbal and written communication skills.

Entrepreneurial spirit with an open, participative leadership style and drive for excellence.

Strong work ethic, integrity, and professional demeanor.

Practical work experience using Microsoft Office products as well as G-Suite

Fitness, retail, and/or hospitality industry experience preferred.

Required to work at least three (3) weekday nights and at least one (1) weekend day

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.