Benefits:
401(k)
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Free uniforms
Opportunity for advancement
Employee discounts
Flexible schedule
Make Magic, Build Teams, Serve Joy.
At The Milkshake Factory®, we’re not just serving premium milkshakes and handcrafted chocolates—we’re creating a destination people return to time and time again. Whether it’s celebrating life’s big wins or making an ordinary day feel special, our stores are part of the good times in people’s lives. We take that responsibility seriously—and we’re growing fast.
We’re looking for an Assistant General Manager who’s ready to be part of something more. You’ll help lead one of our high-energy, high-volume locations with the mindset of an owner: building up people, delivering on operations, and making sure every guest leaves happier than they came.
What You’ll Do:
As an Assistant General Manager (AGM), you’ll partner with the General Manager to drive business performance and culture. You’ll be trusted to lead teams, develop future leaders, and operate the store with excellence—so we’re always ready for the next rush of smiling customers.
Leadership & Team Building
Lead, inspire, and develop a team of 15–30 people in a high-volume store
Foster a culture of accountability, positivity, and high performance
Support hiring, onboarding, and ongoing coaching of team members
Recognize top performers and ensure everyone is growing
Operations & Excellence
Ensure every shift runs smoothly, from opening to close
Maintain exceptional product quality, food safety, and cleanliness standards
Monitor and act on key performance indicators (KPIs), including labor, COGS, and service time
Manage inventory, cash handling, and daily store financials
Guest Experience
Ensure every guest has a memorable, joyful experience
Resolve guest concerns with professionalism and empathy
Be present on the floor, especially during peak times
Growth & Innovation
Think like an owner—find ways to grow the business and improve processes
Partner with the GM to hit sales targets and deliver consistent store growth
Support new initiatives, seasonal rollouts, and marketing campaigns
What We’re Looking For:
You love hospitality, you move fast, and you believe people come first. You’re someone who doesn’t just want a job—you want to build something. At The Milkshake Factory®, AGMs are leaders in training for future GMs and beyond.
Required:
2+ years of experience in a leadership role in retail, QSR, or hospitality
Proven ability to lead teams and deliver operational results
Strong problem-solving, communication, and time-management skills
Available to work evenings, weekends, and holidays
Passion for people, service, and a culture of excellence
Ability to lift and/or handle packaged goods and materials up to and including 25lbs
Preferred:
Experience in high-volume, guest-facing environments
Understanding of food safety and operational compliance
ServSafe Certification (or willingness to obtain)
What You’ll Get:
Competitive hourly pay + performance-based bonus opportunities
Career advancement opportunities across our growing company
Employee discounts (hello, free shakes)
A chance to be part of something special—where joy, quality, and people come first
Who We Are:
The Milkshake Factory® is a Pittsburgh-born brand rooted in tradition, flavor, and fun. We’ve been perfecting our craft for over 100 years—from our famous milkshakes to our small-batch chocolates—and we’re building the future of sweet experiences, one community at a time.
We believe:
People Matter. We invest in each other.
Hospitality Wins. We serve with joy.
Excellence is Standard. Quality is in the details.
Growth is the Goal. For our team, our guests, and our business.
Ready to build something sweet?
Apply now and bring your leadership to life at The Milkshake Factory®.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.