Job Title: Assistant General Manager

Location: Who's On Layton – Milwaukee, WI (near MKE Airport)

Job Type: Full-Time | Salaried

ABOUT US

Cream City Concepts is Milwaukee’s premier hospitality group, known for creating engaging entertainment spaces, serving excellent food and drinks, and offering cozy Airbnb accommodations. Our portfolio includes popular destinations like Who's on Third, Who’s on Layton, Oak Barrel Public House, Cream City Concepts Catering, and Third Street Properties. As we continue to grow, we are looking for experienced leaders who are passionate about hospitality and ready to take the next step with a company that values excellence, teamwork, and innovation.

ABOUT THE ROLE

The Assistant General Manager (AGM) plays a vital leadership role in upholding and executing high standards of service across both the bar and restaurant. As a key ambassador of the brand, the AGM directly impacts guest satisfaction, team performance, and the overall success of the business.

This position is ideal for someone who thrives in a fast-paced environment, leads by example, and is passionate about delivering excellent hospitality. The AGM not only supports the General Manager (GM) but also takes the initiative to identify and resolve issues before they become problems.

KEY RESPONSIBILITIES

Trained and able to fulfill all duties associated with server and bartender responsibilities

Maintain and enforce high standards of service, cleanliness, and professionalism

Act as a hands-on leader on the floor, fostering a positive and productive environment

Build strong guest relationships and encourage repeat business through genuine hospitality

Support the GM in overseeing day-to-day operations, including FOH and BOH coordination

Proactively identify challenges and implement solutions without needing to be asked.

Set and enforce quality and conduct standards.

Train, mentor, and motivate team members to consistently perform at their best.

Step into the GM role as needed and keep the GM regularly informed of operational updates.

Contribute to a culture of accountability, teamwork, and continuous improvement.

Proactively resolve any customer service or food issues that have been reported to you

Ensuring company policies and procedures are followed – enforcing or reporting to GM as necessary

Proactive voice in promotional/marketing ideas (as assigned)

Proactively solve any customer service or food issues that have been reported to you

Assist with recruiting, training, and supervising employees.

Develop employees by providing ongoing feedback based on established performance expectations and being an active voice in performance reviews.

Floor management for shifts which include: hosting, working outside expo, helping behind the bar, and general decision making and problem solving

QUALIFICATIONS

2+ years of restaurant management or supervisory experience.

A hands-on, solutions-focused approach to problem solving.

Knowledge of both FOH and BOH operations.

Ability to multitask and stay composed under pressure.

A natural leader who can inspire, coach, and hold others accountable.

Excellent customer service, problem-solving, and organizational skills.

Outstanding communication and interpersonal skills.

Knowledge of health and safety regulations and compliance standards.

A true team player who can jump into any role as needed and drive performance by example.

A problem-solver who takes initiative and ownership of challenges and outcomes.

A desire to grow with Cream City Concepts and take on increasing responsibility over time.

Comfortable with technology (POS systems, scheduling/payroll tools, etc.).

Passionate about hospitality, community engagement, and company growth.

Qualified candidates must be legally authorized to work in the United States

JOB REQUIREMENTS

Full time

Flexibility to work evenings, weekends, and holidays

BENEFITS AND PERKS In addition to salary, we offer a full suite of benefits to our management team, including paid vacation, simple IRA plan with company match, cell phone plan, free employee meals, and health insurance reimbursement.

EQUAL OPPORTUNITY EMPLOYER

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment, and the position remains at-will. Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment, and the position remains at-will.