Benefits:

Employee discounts

Position Summary:

The Assistant General Manager (AGM) plays a key leadership role in supporting the General Manager in daily hotel operations, with a strong emphasis on driving revenue through proactive sales strategies. This position is ideal for a hospitality professional with strong operational skills and a passion for sales, guest satisfaction, and team development.

Key Responsibilities:

Operations:

Support the General Manager in overseeing all hotel departments including front office, housekeeping, food & beverage, and maintenance.

Ensure consistent delivery of exceptional guest service standards.

Assist in managing budgets, forecasting, payroll, inventory control, and cost-effective practices.

Oversee daily hotel operations in the absence of the General Manager.

Implement standard operating procedures and maintain compliance with health, safety, and brand standards.

Sales & Revenue Generation:

Actively identify and pursue new business opportunities in corporate, group, and leisure segments.

Build and maintain relationships with local businesses, travel agencies, and event planners to drive occupancy.

Assist with setting and achieving sales targets, room revenue goals, and other KPIs.

Conduct site tours, respond to RFPs, and negotiate contracts for events and group bookings.

Collaborate with the marketing team to execute promotions and advertising strategies.

Monitor market trends and competitor activity to identify new revenue opportunities.

Team Leadership & Development:

Assist in recruiting, training, and mentoring department heads and front-line staff.

Foster a positive, team-oriented work environment.

Provide regular feedback, coaching, and performance evaluations.

Lead by example in delivering outstanding customer service and professionalism.

Qualifications:

Bachelor’s degree in hospitality management, Business, or related field (or equivalent work experience).

Minimum 3-5 years in hotel management, with at least 1-2 years in a sales-focused or revenue-generating role.

Proven track record in hotel operations and sales performance.

Strong knowledge of hotel systems (e.g., PMS, CRM, sales platforms).

Excellent interpersonal, communication, and leadership skills.

Ability to work flexible hours, including weekends and holidays.

Preferred Skills:

Experience in [brand name] hotel operations (e.g., Marriott, Hilton, IHG, etc.).

Familiarity with local market and corporate accounts.

Certified Hospitality Supervisor (CHS) or similar certification a plus.